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Please allow more options for online orders, like having a busy option.

The7onWalnut
3 weeks ago

Please allow more options for online orders, like having a busy option.

Status: Open Submitted by 3 weeks ago

We are still a bit confused how this hasn't been implemented.

A feature to put, "busy" please add 10 minutes to prep time, etc etc would save a lot of issues.

See more ideas labeled with:
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2 Replies
TheRealChipA
Square Champion
3 weeks ago
3 weeks ago

Hey there @The7onWalnut.. Are you using the legacy Square Online website store, or the new Ordering Profile that restaurants can use to create/maintain ordering apps via CashApp?  If you are using the latter, when you go to your ordering profile, there is a prep time option at the top. 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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0 Kudos
ryanwanner
Square Champion
3 weeks ago
3 weeks ago

Hello @The7onWalnut !

 

To build off what @TheRealChipA said, there is a way to add times to the online site right now.

 

On your device: go to the Orders section then click the button with the three dots on the top of the screen. On this screen you can do an emergency pause right away, or if you tap Websites you can enable a Busy Mode where the prep time is increased by 15 minutes. You then determine when things can go back to normal. You can also change the overall prep time here as well.

 

I do wish we had a little more granular control on times on this screen, so I’m giving your request a +1 so the dev team can see the use cases. 

Ryan Wanner
Golden Pine Coffee Roasters
Colorado Springs, CO, USA

Square Champion: I know stuff.
Beta Tester: I break stuff.
he/him/hey you/coffee guy/whatever.

Happy Selling!
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