PLEASE have an option to calculate tip % on Service only

PLEASE have an option to calculate tip % on Service only

This has been covered these past few years in posts I’ve read but I’m not seeing anything recent in the feature request area so I’m bringing it up again. 
In a service based industry (I’m a hairstylist), tips should be calculated on the service only. With Square, the tip % is calculated on whatever the total is, even when items (retail products) are purchased. 
Since there is a Service category and an Items category in Square Appointments, why is it not possible to indicate what category the tip % is calculated off of?  There are sooooo many ways to customize Square, which can be great and overwhelming at the same time. But this issue needs to be addressed.

2 Verified Answers
Verified Answer

Re: PLEASE have an option to calculate tip % on Service only

I have a salon and spa; please, Please do this; I agree; it is a deterrent for tipping when clients are prompted to tip on the total ticket amount. We only want tips for the service provided. It would also be nice to add an additional tip option for the customer to leave a little tip for the spa/salon attendant if they choose, just a custom amount. We had this on a previous system, and clients liked to just be able to leave a couple of dollars for these assistants. 

Verified Answer

Re: PLEASE have an option to calculate tip % on Service only

YES! Thank you 🙌🏼

 

I remember seeing posts in the past as well, but haven't seen anything come back to action. I'm tired of repeating to my client "the percentage is for the total including your products, so if you wish to put a tip on your card, please select custom amount - your service was xxx."

 

There should be a way to implement. We have the option to make items taxable/non taxable, why not have the option to turn tipping on or off a specific item, or remove tipping from the Items Library as a whole SPECIFICALLY for Appointments app.

14 Replies

YES! Thank you 🙌🏼

 

I remember seeing posts in the past as well, but haven't seen anything come back to action. I'm tired of repeating to my client "the percentage is for the total including your products, so if you wish to put a tip on your card, please select custom amount - your service was xxx."

 

There should be a way to implement. We have the option to make items taxable/non taxable, why not have the option to turn tipping on or off a specific item, or remove tipping from the Items Library as a whole SPECIFICALLY for Appointments app.

I have a salon and spa; please, Please do this; I agree; it is a deterrent for tipping when clients are prompted to tip on the total ticket amount. We only want tips for the service provided. It would also be nice to add an additional tip option for the customer to leave a little tip for the spa/salon attendant if they choose, just a custom amount. We had this on a previous system, and clients liked to just be able to leave a couple of dollars for these assistants. 

Square Community Moderator
Status changed to: Open

Hey @LusterSalon! Thanks for submitting this Feature Request.

 

I've updated the status to "Open". This step in the Feature Request process will be a time in which other Square Sellers can add their use cases to your idea to make it stronger and demonstrate further how much it is needed. Later on, we'll re-visit the most popular feature requests in the "Open for Votes" status and bring them to our Product Team.

 

To other Sellers who see this feature, please “like” the post and reply with a use case that your business would have. This will help to signal that this feature request is even more important to address.

YES! So many times I have caught clients tipping me large amounts (thankfully) but we need the option to choose!

This would be a great addition! 

Yes, we need this for a dog grooming business that also sells food and toys.

Any idea when this will be fixed?

Please make this happen. This has been a complaint since 2016 and it’s such an easy fix. Add option tip on items or tip on services. 

This option is long over do!  Please allow this!

Yes please do this.   It actually makes up look like we are trying to pull something over on them.   Tip calculator on services only.  Not items.  Sneaky.  I always tell them !  Also love the tip option for other service providers if they got several services.  Should be able to do all in 1 transaction.