Expanded tipping options for hybrid retail/restaurant

[AurorAlimentari]

Hi, we have a deli and sell non-taxable food items and taxable prepared foods. 

Most tickets are a combination of both and while tips are not required on groceries, we feel we should be tipped on the prepared food side. On some hybrid tickets we end up not being tipped at all because the customer doesn't want to tip a percentage of the whole ticket.

I feel it's too much to ask for them to calculate how much is an appropriate tip for the service part of that ticket. Having a button that allows them to tip just on the service item will ease the process.

Would love for the customer to be able to see the $ retail / service portions of a ticket and choose to tip a certain percentage on just the service portion of a ticket, or the whole one if they feel generous.

Another benefit is that having this option, we could we could add a mandated % tip that would not affect the retail sales.

[LusterSalon]

We’ve been asking for this for awhile now on the Appointments side of Square. Being a salon, a client should only tip on the SERVICE and not the retail that they purchase. During checkout when the total includes services and retail, the tip is calculated on both. This makes it awkward at checkout, having to separate the two categories, do separate transactions or some other clunky work around. This should be an easy fix for Square but for some reason this request is ignored. Not sure how to get attention since only random topics in the Community get official responses. 

[AurorAlimentari]

I think it's just as easy as assigning a product/service a certain tag/property (i.e item/service) and screen the transaction for the two tags/properties. Then prompt the customer to tip on the whole transaction or just the service items (we have super kind customers willing to give us extra love). A mandated % gratuity could be assigned just to the service items as well if we want to go that route. So, yeah, doesn't seem rocket science...

[Summer2024]

Hi there @AurorAlimentari ! Thank you so much for submitting this Feature Request! I can understand where this expanded tipping feature would benefit businesses. I have also reached out to our product team to put this request on the map. I've updated it to the "Open" status.

This step in the Feature Request process will be a time in which other sellers can add their use cases to your idea to make it stronger and demonstrate further how much it is needed. Later on, we'll re-visit the most popular feature requests in the "Open for Votes" status. If anything changes with this request we will update you. We appreciate your input! 

[LusterSalon]

So glad to see this topic get some attention. But this is not an isolated or new request. It’s been a long time request from us hairstylists and salons. The tip % should only be calculated on the services, not services and retail when they are on the same ticket. 

[summermoonsatx]

Similarly, coffee shops sell both drinks (which are routinely tipped for) and merchandisce (which aren't).  It would be helpful, from a customer experience perspective, to be able to exclue items (t-shirts/gift cards) from the tip calculation.  If it could be an attirbute of an item (when you set up the item you toggle wheter it is a tippable item or not) and then, at checkout, when the tip calculation is done, it could be calculated based on all items in the cart that have the "tipping" attribute.  Thanks!

[AurorAlimentari]

It's NOT difficult @Square. Fast track this option please. As simple as adding a slider selector for each item (tip yes/no).

[AurorAlimentari]

@kristen I was notified of a new comment but I don't see it on the chat here. Are we being rewarded with this much needed and requested feature?

Like, adding a slider to an item that could receive tips or not? So tips are calculated just for services? I still believe that after all these years it's a coding no-brainer. Probably AI can figure that out these days. You already have a way to differentiate a prepared food vs a retail item, and can actually label allergens etc. Can we count on you to get this solved?