Detailed Abandon Cart Data

[TheLittlestGift]

Hello! It would be great is Square developed the Abandoned Cart tool to include more details on the follow:

WHO abandoned (their email, name when they entered their information)
WHEN (when they did they visit? what time? date?)
WHAT (what items were in their cart at the time of abandonment?}

It would also be great to see if they visited the website again and to view if their cart has been adjusted since they last abandoned it.

I find having these insights help even greater in recovering that sale than having a automated system send out emails every XX hours, it seems very impersonal. 

[frances_a]

Hi @TheLittlestGift 

That’s an excellent feature request. We appreciate you sharing your business use case and why it would be valuable for you.

When carts are abandoned, we do not get the customer's information. Even if they visit the checkout page and enter their name and email, then decide not to complete the purchase, that information is not processed unless they do complete the checkout. 

If you know of any fellow Seller Community members who would like to see this built out as well, feel free to tag them in your post so they can share their thoughts as well! The more sellers chime in to the request, the more likely it is to catch our product team's eye.

Thank you!

[Hippington]

This absolutely needs to be a feature! It is not helpful to just send automated emails and not know what items are being left in carts. Other websites and platforms offer this extremely important information and I find it disappointing that Square doesn't see the value in this.