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Deposits for Appointments/online booking
Deposits for Appointments/online booking
Though I’m aware that other community members have posted this I’m making another request. Hopefully if they get enough of these new requests they will bump this feature to the top of the list. I think we may need to help them understand why this feature is make or break for so many of our business.
After using square for years I’m disappointed that we still have not been able to find a way to add in this basic functionality that is prevalent in almost every booking service available in 2023. Im not understanding why after so many years of this being requested square has chosen not to prioritize this project. I can only assume it is because there aren’t enough of us complaining or leaving the platform entirely due to the lack of this feature.
As a salon based business square provides amazing data and tons of great products and feature but none would affect my bottom line more than being able to collect deposits with online booking simply and easily WITHOUT having to use the cumbersome and confusing work around constantly suggested by square in these forums.
I have been using square for years and consider this company to be a great partner for small business despite the high processing fees, high interest rates and lack of desired features. But I’m also losing patience for this company and the lack of response to a seller request that dates back to (at least) 2016.
Im sure that so many of us feel the same frustration with square for putting this feature on the back burner when this feature can change the bottom line for so many of our businesses. Being able to collect deposits and have a seemless check out process can have a huge impact on our revenue.
It changes customer behavior, allowing us to reach a broader range of customers than the “full payment” feature. It creates a level of buy in from the customer that cannot be reached using the “no show protection feature” (customers often block their cards to get around this feature). It allows us to have additional revenue to support payroll and other business costs.
Lastly , as a small company with many responsibilities adding on the task of using the suggested work around requires more work than necessary, especially when other platforms have already integrated this feature. For me, using the suggested workflow means retraining staff and adding on weekly check to each salon service to ensure that revenue is not being affected by small check out mistakes. Not to mention the labor of changing the system for each service.
There are so many reasons why this feature is crucial not listed here. Please bump this update to the top of the list. It is absolutely critical for us. I can imagine that so many businesses are considering switching to other appointment booking platforms just because of this feature. I’m holding on because of the data, but if I have to use a workaround I would rather use another platform. I’m too busy to do the extra work square is asking us to do to use this platform for booking and I’m too frustrated to wait another few years for square to make this a priority.
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