Custom 404 Page

[taylorandjones]

Please add the option to create a custom 404 page for our Square Online store. This feature would allow us to add branding and provide helpful information so visitors, prospects, and customers can navigate to an active page on our website. The current default 404 page layout is generic and minimal. Thank you.

[Sam_400º]

related to this I tried to set up a re-direct on the home page to include /404 but unfortunately that doesn't work.

[BernadetteA]

Hey @taylorandjones and @Sam_400º 

Thank you so much for bringing this up! I've updated it to the "Reviewed" status for now. This step in the Feature Request process will be a time in which other sellers can add their use cases to your idea to make it stronger, and demonstrate further how much it is needed.

Later on, we'll re-visit the most popular feature requests in the "Reviewed" status and bring them to product teams.

❗️ To other sellers that see this feature, please leave a like and reply with a use case that your business would have. This will help to signal that this feature request is even more important to address.

[taylorandjones]

Thank you @BernadetteA 

[Lisa3002]

Yes please add the option for us to create a custom 404 page. I agree the old one is generic and outdated. This is a very basic component of any website that is lacking with the Square Online sites. 

[darrylwood]

why is this still not a completed ticket in 2026?

[AnnaBYLY]

Would also like this option please

[VaPotter]

Seriously, no 404? That is such a basic thing to have on a website. How does Square not have one?

[mitin]

Wasn't this in "website building 101"
I see absolutely no business justification for square not to allow this