Appointment confirmation via text

[CurlyDoodle]

Some of my clients try to respond to the text rather than click the link. They text the word "yes" or something similar, and the AI gives them a response like, "Do you want to cancel your appointment?" to which they respond, "no." If clients can text the AI scheduler, they should be able to text a confirmation without having to click the link. Both my veterinarian and dentist work this way. I respond with a word or letter in text and my appointment is confirmed. 

My request is for the ability of clients to respond to the confirmation text with a "yes" and only click on the link if they need to request a change. 

[Minion]

Great Request!  That is one of the reasons I disabled Square Messaging.

[riftfit]

I agree with the other comment on this request. So many other online booking platforms allow clients and customers to respond with a “yes” or “1” to confirm their appointment and it is very surprising that Square doesn’t offer such a basic capability. Very disappointing.