Appointment Rescheduling History

[HandsomeMuscle]

I have a few clients that will book a promo, then reschedule it as it approaches. Then reschedule it again. And again. But I can never see the original date booked AND each reschedule. This would be AWESOME to have so we can appropriately decline, charge, require prepayment etc. 

[skinrevivaltx]

Yes! This would be an amazing feature to have. I'm surprised that this still hasn't been addressed by Square even after years of submitted requests.

[paradisenailspa]

We would love to have this feature as well! I had a client reschedule and she confessed that it wasn’t her. Which of my employees could have this malicious intent? I need to know!

[ElInked]

After looking up the Community pages and finding so many requests for Appointment Reschedule History to be added to Square (some dating back to 2018), I think it's pretty bad that this issue still hasn't been rectified. I am finding it exceptionally difficult as well to monitor clients who repeatedly reschedule appointments. There is no way for business owners to individually select clients to restrict their ability to reschedule - the only option is to block them from the booking application all together or remove the rescheduling ability from all clients. I have looked into other Booking platforms that offer detailed appointment history (including details of when the appointments were made and when the appointments were rescheduled) as well as the ability to block particular clients only, from rescheduling and are charging similar rates to Square each month. Unfortunately, if money and time continues to be wasted trying to manage this shortfall from Square, I will be forced to change platform providers. 

[anniemcg]

Upvoting this thread, like I have all the previous requests for this feature.

When things go wrong with scheduling, a log of all changes to an appointment makes conversations with customers and employees much more productive. Without that log, it's speculation and accusation, and no one gets a satisfactory answer.

[Brad_Miller]

Yes, please!

[JessPoynter]

@kristen @nika 
I saw that this was switched to 'Open' last September; any movement on this? 

@ElInked brings up good points about how this seemingly small feature request can create multiple impacts throughout the business. With clients feeling MUCH more emboldened over the last few years, it's truly transitioning into a "cut your losses/beat 'em to the punch" type of situation. By that I mean this is something that could make or break clients booking leading to Sellers deciding if they do in fact want to stay on a platform that not only seems to be lagging with some features but also is struggling to meet the literal demands of the people using the platform. 

How can we Sellers help address these concerns?

[nika]

Hey @JessPoynter - thanks for your input here. 

I took a look at our roadmap and don’t see this feature planned, but we’re intentionally keeping this request open so we can continue tracking engagement and sharing feedback directly with our Appointments team. 

In terms of how Sellers can help: continuing to share specific examples (like the scenarios you outlined), encouraging others to upvote, and explaining the operational or revenue impact this has on your business all strengthen the case. The more concrete we can make the impact, the better we can advocate on your behalf.