Allow Businesses to Create Their Own Cancellation Policy

[KNS]

When creating a cancellation policy in Square Appointments, Square allows minimal variation to the policy. You must a select a cut-off time for the reservation which ranges from hours to days to weeks. Square then includes the following when a client reserves an appointment online: "We ask that you please reschedule or cancel at least X [hours/days/weeks] before the beginning of your appointment." There is also a place to include your own policy, but the message in quotes above is always included.

Please allow businesses to remove Square's default language and completely include their own policy. We have my clients that think they are entitled to refund of their prepayment because of the default Square message. However, we keep business-level policies which does not support refunds. Owners should be able to remove Square's default cancellation language and write their own.

@Square 

[Katie_SQ]

Hi @KNS, 

Thank you for sharing your thoughts with the Square Community! I've moved your post to the Feature Requests board, as this is the perfect place for this type of feedback.

Our new Feedback Hub makes sharing product feedback with Square easier than ever. We relaunched a streamlined experience specifically designed to enable all Sellers to offer their perspectives and ideas directly to our Product teams. This provides other Sellers the opportunity to share their thoughts, helps us consolidate similar posts, and allows us to track all feedback in one centralised location.

While submitting a Feature Request doesn't guarantee development, it significantly increases the chance that your feedback gets directly to the people who create Square products. The more Sellers who comment on and like your feature request, the more likely it is to be flagged and assessed by our team.

If you know other Sellers who would benefit from this functionality, please feel free to tag them in this thread so they can add their support and share their perspectives as well. Providing specific details about how this would impact your business operations is incredibly helpful for our Product teams when evaluating potential new features.

To learn more about how to use the Feedback Hub effectively, check out this guide.

Thank you again for taking the time to share your thoughts with us!