Add Ons for Appointments

[Glootz]

Hello there,

Is there any chance of an option to use add ons for appointments being in the works? For instance, the customer selects the service on the first part of the form, then goes to add ons for that service before the customer info form.

The current possible work around for this is to have 10s and 10s of drop down options with various combinations of add ons, which is not only tedious to set up, but a bad and confusing UX for the customer.

It's not only a chance to upsell for us, but will inflate the transaction amount to increase Square's revenue, and it would undoubtedly steal users away from a competitor (I won't name them so this doesn't appear as an advert) which only has paid options, but offers this feature.

Square is better than them in every way, but it's really hard to justify using it when it's missing this feature which would leave too much money on the table.

I saw a post on here from 2019 where there were several posts saying this was being looked at or in development, but can't find anything on the topic so here I am.

[JessPoynter]

@Katie_SQ, does a new feature request need to be submitted? Appointment-based businesses across the board are missing out on potential sales because of a missed request from two years ago. 

@marissa_revival are there any workarounds you can implement for clients? For example, one tool I implemented is sending out a link with their confirmation text that takes them to a jotform where they can make a request for you to add on to their service without it adding more time (since you don't want to mess up your schedule). Any product upgrades that don't require more time? From basic to luxe service option? 

[sweethearttan]

Is this seriously not something that Square has addressed yet? I want to add some upgrades and addons to my services, this should be so easy to do. Ive been with Square over 10 years, I actually cant believe this isnt a booking option

[Spiro_Spero_Spa]

I'm an esthetician and I need my clients to be able to schedule add-on services to their facial appointment (ie waxing) at the time they are booking. Being able to schedule additional services as add-ons allows me to allot appropriate time as well as anticipate revenue since add-ons generate additional revenue. I've tried setting up modifiers - that didn't work. Then I variations on every.single.service (I have 10 add-on customizations for each service) but clients can only choose one variation per service - what if they want a brow wax AND a lip wax - they need to be able to choose multiple variations under the parent appointment. I'm really frustrated. Would love to know if anyone has found a way for service providers to workaround this massive issue!!

Previous posts are from 2022 and earlier - when will Square catch up? @admin 

[Spiro_Spero_Spa]

I'm an esthetician and I NEED my clients to be able to schedule add-on services to their facial appointment (ie waxing). Being able to schedule additional services as add-ons allows me to allot appropriate time as well as anticipate revenue since add-ons generate additional revenue. I've tried setting up modifiers - that didn't work. Then I variations on every.single.service (I have 10 add-on customizations for each service) but clients can only choose one variation. What if they want to add-on a lip wax AND a nose wax? I don't offer these as standalone services so I need them to be able to book them with their facial!!!!  I'm really frustrated. Variations would work if they could choose more than one under the parent (facial) appointment.

Lots of old requests for this very same issue. When is Square going to catch up???

Would love to know if anyone found a way for service providers to workaround this massive issue!!

[SaltandSugar]

I have a related obstacle where I want to allow only certain add-ons to certain services.  Unfortunately, without such restrictions,  clients can easily book a foot massage and then add-on "extra long & thick hair" (which applies to a completely different service, we would hope!).  

The Appointments product manager should look at the needs of add-on services and they should sit down with square online and square booking flow to make it more functional.  Their lack of investment in stuff like this will cost them eventually in customer churn.

[essentialnails]

Our business has been requesting this feature for a while. We want add-ons (modifiers) that add additional time to appointments.

There would be fewer opportunities for miscommunication or confusion between clients and techs. Plus, we could increase revenue when clients know about and are able to add on additional services.

[MavEsty803]

This is a much needed, and obviously in demand feature that we're missing out on. I love Square in so many ways, but they definitely fall short here!

[JJ_]

Hi @Spiro_Spero_Spa! Your Feature Request is much appreciated and is now in the "Open" status. This phase is for other sellers to add their use cases, strengthening the proposal and its necessity. We'll revisit the most popular requests in the "Open" status for product team review. To other sellers, please “like” this post and share your use case to emphasize its importance.

[essentialnails]

REALLY NEED THIS FEATURE! We’re missing out on potential income not offering modifiers/add-ons in our online booking flow. I don’t want to offer 50 services just to make our modifiers/add-ons visible to our clients when booking online. Please work on this! I’ve seen past posts about the need for this feature since 2017! Please get on this!

[essentialnails]

@Flatout-Sims @Jadaoneill @newmoonnails @masterclipsbb