AMA: eCommerce Solutions for Retailers 🌐🛍️

[areynolds]

On Thursday, February 12, the Square eCommerce, Retail, and Partnerships teams will be here to answer your questions about taking your retail business online!

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Hey Square Retail Sellers! 

Whether you're just getting started with online sales or looking to level up your existing setup, we're here to help you explore:

🛒 All-in-One Square Solutions

• Building a full online store with Square Websites (no coding required!)
• Creating quick payment links to share anywhere
• Managing inventory across all your sales channels

🔗 Third-Party Platform Integrations

• Connecting Shopify to Square with Thrive Inventory
• Connecting Square with Wix, WooCommerce, BigCommerce, and more
• Keeping everything synced without double entry

Ask us about things like:

• Which eCommerce option is right for your business stage
• How to sync inventory between online and in-store sales
• Connecting your third-party eCommerce platform to Square

Want a head start? Check out this guide to Square's eCommerce options before the AMA.

To participate, post your questions to this thread and check back on Thursday, February 12 for responses from our Square eCommerce, Retail, and Partnerships teams directly in the thread. No sign-up or registration required. 

[rtfulk]

I  have a couple questions.

1. Are there plans to support native product videos in Square Online (stored in the Image Library) to improve conversion rates, especially for retail sellers?

2. Are there upcoming improvements to Square Online customization? For instance: on the Index/Homepage, there are section/templates to put up images, but there is no way to resize them. The photo below is from my website, I would like the ability to resize my social media icons to make them smaller.

3.How does Square handle SEO for product pages vs Shopify?

4. There has been several conversations about websites being ADA compliant. What is Square doing or How does Square handle ADA compliance for websites?

Thank You.

[TCCinWV]

Hi! First, let me say I love Square. It has definitely made my life easier in terms of tracking sales and other metrics.

 I have a shop selling handmade unique gifts. For example, I have a line of hand-painted jewelry. I am struggling with how to move to online sales because I have for example, 200 necklaces that meet the same general description but each piece is distinctly different. Is there a manageable way to sell these online? I sell them for $20 each so -given the low price point -  it seems like an enormous amount of effort to photograph, upload, and write copy for each individual piece. But so far I’ve not been able to come up with an alternative. Do you have any advice or solutions for me? Thank you!

Lastly, is this AMA going to be a live event or is just the posts in this forum? If it’s a live event can you post the registration link?

[ladielex20]

Where is the link to register? 

[HoseLine_Net]

I would like to see mkt.com re-used as a searchable database across all shopping carts, something that can compete with eBay and others.  I am also seeing too many obstacles now on selling items on Square, granular controls that just make things difficult.

[areynolds]

@TCCinWV @ladielex20 - you don't need to register or sign up, and there won't be a live event. The Square team will respond to your questions directly in this thread on Thurs, Feb 12. 

[TCCinWV]

Thanks!

[ladielex20]

Meta For Business: I have been trying to link my items to Facebook Shop for months with no luck. Called in and Square said there was nothing on there end. Not able to get a hold of anyone at Meta. No luck and missing out on a key business feature. What to do?

Email Marketing!! We need more options to design, PLEASE!!

Reviews!!! Why can we not send a link to our customers to have them do a review that will post to the product page?? I know that there is an option to send them an email after purchase but that is not always successful. We need another option and Yopto does not allow connection to Square from what I am seeing. How can we add more options to get reviews?

[Kwit]

I’d like to create a wedding registry on my square website. Any plans on adding that feature? The bride can create a wish list and friends and family can purchase and it will ship to the Bride. 

[Kwit]

I would like to start a membership for loyal customers where they can scan a QR code on a key chain and receive an award or gift. Do you have a way to scan membership cards with Square for retail?  I’d like this tag or card to open up their profile. 

[WeArose]

Is there a way to have a total inventory number for an item, instead of having to put a number in for each location? We don't have a brick and mortar, but are a mobile business. Our locations are either pickup or drop off sites. We have a set number of an item to sell online and would like to just be able to enter that number and not divide it between the locations, since it's basically just delivery or pick up.

Can I arrange the items on the customer facing site? I would like one item to appear at the top of the list that doesn't come first alphabetically.

Thank you!