Solved: Unpaused Square Marketing

ArtisanDeb · ‎05-06-2024

I unpaused Square Marketing after a few weeks, created a campaign to go out to 4,818 email addresses with Facebook included. On the Review Your Campaign page, it shows a total of $481.80. My next step is to Send Now.

I've never seen a charge prior to launching a newsletter campaign even after unpausing, which I do all the time.

Can anyone tell me what this is? Looking for quick help as it's Mothers Day related and dont have days to wait for Square to help.

Much thanks in advance!

TheRealChipA · ‎05-07-2024

Hi @ArtisanDeb. It sounds suspiciously like your “unpause” did not work. You are being charged $0.10 per email which is the rate usually charged for those who only send occasional emails and don’t want a monthly subscription. Double-check your subscription settings and if it shows you have an active subscription, you will have to get on the phone with customer support.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎05-07-2024

Hi @ArtisanDeb. It sounds suspiciously like your “unpause” did not work. You are being charged $0.10 per email which is the rate usually charged for those who only send occasional emails and don’t want a monthly subscription. Double-check your subscription settings and if it shows you have an active subscription, you will have to get on the phone with customer support.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!