Hey @ZaraJo. Square Loyalty currently does not have the capability of adding a free shipping reward. Also, it does not have the capability to have tier-specific rewards at all at this time. I know that these sorts of features have been requested, but haven’t heard any announcements that they are being worked on or beta tested at this time. If this is critical to your business now, you’ll probably need to head over to the Square App Marketplace and look for third-party loyalty apps that integrate with your Square account.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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