Help with subscribing customers to text messages

[sugarmagrva]

We recently hosted an event where we collected prospective customer phone numbers and emails through an (external) online form. All customers consented to give their information. I imported these contacts to Square to use our marketing subscription and send text messages, but all of the customers are marked as "unsubscribed". How can I subscribe these customers to our text messages?

[frances_a · Accepted solution]

Hello @sugarmagrva 👋

You can follow the steps in this article to import a list of subscribed customers.

Keep in mind, a subscribed customer is a customer that has provided explicit consent to receive marketing emails from your business, so unless you collected and recorded the customer’s explicit consent, we wouldn't recommend importing a list this way. 

Hope this information is helpful! 

Thank you.