You're welcome. Trust me when I say that I have similar thoughts and feelings about Square Loyalty, right now. A few years ago, it looked like it was on track to be an industry-class feature. Then we seemed to run into a brick wall with upgrades, new features, etc. Honestly, even as a Square Champion, I'm strongly considering moving on to a third-party loyalty app.
On that note, follow this link to the Square App Marketplace results for a search on "loyalty." I can't recommend any one, not having used them in a real-world setting. But many have free trial periods so you can check them out, ask questions, etc. I've looked at Pintuna, Subport and TapMango, and found each of them promising. My only issue with switching is that I have over 3000 loyalty customers in a program that has spanned 3+ years. Because Square doesn't give me an export function with current points, tier, etc, I would have to manually, one-by-one, create a spreadsheet of status to switch current loyalty participants. Not ideal, or even practical, really. If I do switch, I'd have to ask customers to sign up themselves, since they can see their points on their status page. But, again, not ideal. Ugh.
Anyway, good luck.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
