Item Links are incorrect/outdated

[AnnaBYLY]

Hi, I’m having an issue with square marketing and I wondered if anyone can help? 

I want to include an item link with a discount on it for subscribers. I know how to do this and have set up the email and a discount code. 

I recently updated my website and I switched the site that is found at my own website address. 

I didn’t totally delete the old site, in case I want to check anything I haven’t added back in yet over the next few months. I’m not sure if this is relevant or not. 

When I put the item block in my email it is showing up with a link for the unpublished site’s item page and not my current site. (Eg a square-version) when I send a test email it’s just showing up a 404. 

I’ve checked the item settings and sales channels, it’s only sold on POS & my new site. 

I tested a couple of other items and the same thing seems to be happening.

Ive worked round it for this email that I need to get out quickly by just using a booking link with an image. But that’s not ideal longer term. 

any ideas? Is there a setting I’ve forgotten to change or a box I need to tick/untick? 

thanks! 

[Sammie_C]

Hi @AnnaBYLY, thank you for reaching out! I would be happy to see how I can help.

This sounds like it could be a simple syncing issue. When you have a moment, could you try these few troubleshooting steps, please?:

1. Go to Account & Settings > My Business > Locations. Is the location type Mobile?

• If so, change it to Physical.

2. From Account & Settings > My Business > Locations, does every location have business hours, an email, and a phone number?

• If not, please complete all fields with valid info.

3. From Account & Settings > My Business > Locations, copy each location address into this Address Validation Tool.

4. Go to Online > Settings > General. Is the Store Information completely filled in?

• If not, please complete all fields with valid info.

5. Go to Items > Item Library. Are there two or more items with the same name?

• If so, delete or rename all duplicate items.

6. Go to Items > Categories. Are there two or more items with the same name?

• If so, delete or rename all duplicate items.

Typically when these steps are all double-checked, syncing issues are usually resolved. 

If not though, if you could please share one or two links to the affected products, and our eCommerce team would be more than happy to look into this for you too.