Solved: Free reader isn’t really free??

KatieBIS · ‎03-24-2025

The website says we can

get a free reader,

however it is charging me $10.00. I don’t know why and I’m trying to reach someone who can help me with this.

Donnie-M · ‎03-24-2025

@KatieBIS Log into your online dashboard and go and add the reader into your cart and it should automatically take it off.

Here is another thread showing a little more detail:

https://community.squareup.com/t5/Square-Marketing/How-do-I-get-my-free-Square-Magstripe-Reader/m-p/...

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
Breaker of Things

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus

View Solution >

Donnie-M · ‎03-24-2025

@KatieBIS Log into your online dashboard and go and add the reader into your cart and it should automatically take it off.

Here is another thread showing a little more detail:

https://community.squareup.com/t5/Square-Marketing/How-do-I-get-my-free-Square-Magstripe-Reader/m-p/...

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
Breaker of Things

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus

Summer2024 · ‎04-03-2025

Thanks @Donnie-M for providing the best answer here! @KatieBIS Please let us know if you are still unable to get your free reader.

Uyenuyen · ‎05-16-2025

Tried adding the reader but first reader $10 was not removed And took me to payment credit card page and forced me to pay. Repeated the steps many times using different methods, looking up support, talking to Chatbot all yielded no result. A waste of time

DON’T EVEN TRY. YOU WILL WASTE YOUR TIME IF YOU TRY THE ABOVE SO LET ME DO THE COMMUNITY SERVICE AND LET YOU ALL KNOW