Customer Name Changed

[meros]

I have 4 customers so far today who checked in and their name did not match the account. They have been using the same number, but their name changed.  Any idea why this is happening? 

[JJ_]

Hello, @meros 

For this particular situation, I will recommend reaching out to our direct Loyalty support team as it involves sharing the affected customer's information with them. This will help in determining the possible why and how the names appear to have changed.  You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.