If you had said "instant profile" customers in your OP, I would not have wasted your time. That's what I meant about important information being omitted initially. That was the MOST important piece of information that should have been led with because it changes everything.
@JTPets is correct here. This is a privacy issue, one that Square promises to their "network" customers who haven't given them explicit authorization to share with "new" vendors. If your customer was already a Square customer because they ran cards with other Square sellers, there is no such authorization by default. They would have to explicitly go to their Square network profile and "fix" their privacy settings.
No matter, this is not something that you will probably see "fixed" any time soon. I, for one, have asked in the past a few times for a customer setting that would make it quick and painless for us to access network customers' information. Crickets. And, I just scanned the product roadmap and found nothing on this subject. It's my belief that you can't get there from here right now. I'm sure @JTPets will agree with me, and be as frustrated on this subject as a number of us are.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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