Bulk Unsubscribe Bounced Emails?

[bccr]

When I send a marketing email I typically get several hundred bounced emails. I would like to bulk unsubscribe these contacts so my subscriber count and corresponding monthly fee from Square more accurately reflects the people who are actually getting my emails.

Is there a way to do this? If not, why not? If our fee is based on the subscriber count rather than the emails delivered count, that doesn't seem fair to have it artifically high and have no practical recourse for trimming our lists.

Thank you.

[TheRealChipA]

Hi @bccr.  So….

Is there a way to do this? There is not.

If not, why not? That, of course, is the million dollar question.  No one here knows, trust me.

I found a post I made back in 2020 requesting this.  At that time, I was told that it did not exist, and that there were no plans to implement it.  Until I saw your post today, I pretty much forgot about it after a month or so.  If you are so inclined, you should submit a formal feature request to the Marketing Team.  Make your case as you did above, especially that this can end up costing a lot of money for those with big lists and lots of historical bounced emails.  If you do submit a feature request, please reply with a link to it.  I’ll immediately go to it and like/upvote it, and I know others who will, as well.

I can tell you that when you view a campaign report, you can export a list of all subscribers to a CSV.  That list shows statistics like last opened, number of times opened, and even a column for “bounced.”  That tells me that it shouldn’t be difficult to add a new button to that screen to “unsubscribe bounced subscribers.”  So, there’s that.  The information needed exists, if Square wants to use it.

Now…. Let’s talk about a possible work-around.  Since there is that CSV I mentioned above, you could (in theory) export two things:

1. The marketing campaign CSV report
2. Your current customer list CSV

You could then use a spreadsheet to clear the Customer CSV “email address” field for every email address marked “Yes” in the bounced column of the Marketing Campaign CSV, as well as change the field Email Subscription Status to “Unsubscribed” for those.  Then you’d need to re-upload ONLY those customers whose email address was blanked out — not the whole customer list.  Here’s a link to a help article about importing customer data.

Like I said, in theory that should work to get you to where you want to be while Square makes their decision.  That, of course, is never a quick process.

Let me know if you have any questions.

[GourmetOnWheels]

I would like a bulk delete of Bounced emails as well

René

[TheRealChipA]

@bccr @GourmetOnWheels 

I just submitted a formal feature request for this.  Here’s a link to it.  Please go there and like/upvote it.

Thanks you!