Hi @Bakeshopmama. That’s strange. It sounds like you might need to call customer support and have them look into it. But before, let’s do some troubleshooting.
Would you please do a screen shot of your loyalty settings?
Also, have you done a test order yourself to confirm that it is not working at all?
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
