Anyone else having marketing issues

[FFH251]

Anyone here having problems with the email service? Seems some of my customers are getting our emails , they have checked spam and junk folders and nothing.

[MayaP]

Hello @FFH251,

Oh no, that should not be happening. I want to get more details to investigate this further. 

What emails are your customers getting? When you have a moment, please provide us with more details. 

[FFH251]

Some customers receive and some don’t go out at all. About ready to switch email providers .

[MayaP]

Have you been able to speak with our marketing support team? Since we cannot get into account-specific information here, I would contact them to investigate this further. 

If you have any further questions or concerns, don't hesitate to reach back out! 

[FFH251]

Yep this isn’t the first time it’s happened and it’s not a problem on our end…

[MayaP]

Ugh, I am sorry this is happening again @FFH251. 

Do your customers have domain emails or Yahoo/Gmail? 

[FFH251]

Gmail

[MayaP · Accepted solution]

I appreciate your patience @FFH251. It appears there have been recent changes, and a domain email is now required for Square Email Marketing. You can find more details here: Square Email Marketing Requirements.

If you continue to experience issues, I recommend reaching out to Gmail support for further assistance. Thank you for your understanding and cooperation.

[FFH251]

My customers or me? We have a domain email so that’s not the problem. The problem lies with yalls software

[JJ_]

If this is consistently happening, I could recommend reaching out to our Marketing team, so they can take a closer look at your account and any examples you can provide to pinpoint what could be causing this.

You can speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. 

You can also get in touch with our Messaging and Email Support Teams here.