How to send a Private Message in the Square Community

[#1]

When you join the community you’ll have the ability to send private messages to other members. You’ll have access to an inbox where you can send and read private messages.To send a message:

1. Sign in at community.squareup.com
2. Click on your username in the top right corner
3. Click Messages
4. Click on the pencil and paper icon to draft a message

Why send private messages?

Private messages can be useful if you want to connect with another community member to ask about their specific experience with one of Square’s products, or about their business, for example. You might also receive messages about events happening in the community, or from a Community Moderator or Admin following up on a specific question or comment. 

Tips and Tricks

Pro-tip 1: Keep your inbox ‘tidy’ by using the checkbox to select messages you want to delete or mark as read. Click the three dots at the top to manage your messages! 

Pro-tip 2: You do need to know the username of your recipient to send them a message! You can’t use email addresses or phone numbers to contact someone with community private messages. For that reason you can also start a private message by hovering over a username and clicking Send Message. This will take you directly to the Messages section of the community, where you click the icon to write a message and the username of your recipient is populated in the ‘To’ field.

Keep in mind that everyone also has the option to choose not to receive private messages. You can manage this setting any time you are signed in to the Community. Click on your username in the top right corner, then click My Settings. From the Preferences tab select Private Messenger from the dropdown and update your settings as needed. If you make any changes here remember to click Save.