Hi there @Benwebboz,
Sorry to hear you've been having trouble with your Square Reader!
We recommend trying the below troubleshooting steps that have resolved this same issue for others.
Firstly, we recommend ensuring your device is compatible with Square: https://squareup.com/au/en/compatibility
Once you've confirmed your device is compatible, follow the below steps.
1. Check if the app needs to be updated (if updates are needed, install and then reopen the app, if not close the app for now).
2. Check for software updates on your device and install them.
3. Reset your reader by pressing and holding the button on the side until you see four red lights flashing, then release the button. Set it aside.
4. Forget the reader from your Bluetooth devices list.
5. Open your Square app and navigate to More > Settings > Hardware > Square Reader.
6. If you see a reader listed on this page already, select it, and then select Forget This Reader. If you don't see a reader, continue to the next step.
7. Select Connect a Reader and follow the prompts on the screen.
8. If you still can't connect, try toggling your internet and Bluetooth off and then on again, and try again.
Let us know how you go after trying the above! Hopefully, this resolves the issue moving forward.
P.S. Welcome to the Seller Community! 👋
Laurie
Community Moderator, Australia, Square
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