Problem with hardware

[Bohoknots]

Hi, I'm new to square and just yesterday received my reader. Wanted to quickly set up my hardware but my phone can't connect with the reader and I can't solve it. Uninstalled app, restarted phone and nothing. Anyone can help? Thanks.

[doc_choc]

@Bohoknots do you or a somebody you know have a phone you could install the app on to see it will connect to thrir phone. Try and identify if its related to your phone or a setting on your phone.

[Breffni]

Hi @Bohoknots - thanks for letting us know! Welcome to Square and the Seller Community first of all 🙂 

Are you still trying to get this set up? If so, can you let me know what brand and model of mobile device you're trying to connect to? You find our full list of compatible devices here to check if yours is listed. 

And yes, it's always a good tip to try to connect to another device to rule out that it isn't an issue specifically with the connection. 

After checking that your device is compatible, please run through the following steps: 

• Press and release the button on your reader to turn it on.
• Go to your device settings and make sure Bluetooth is turned on.
• Open the Square app and tap More from the navigation bar at the bottom of your screen.
• Tap Settings > Hardware > Card Readers > Connect a Reader.
• Put your reader into pairing mode by pressing the reader’s button for three to five seconds. Remove your finger as soon as you see orange flashing lights. If you see red flashing lights, you’ve held the button too long and you’ll need to try again.
• In the app, a pairing confirmation will appear, make sure to tap Pair to complete the pairing process.
• On Android devices, quickly tap Pair and Pair & connect each time you are prompted until the connection is successful. If the connection fails, start the pairing process over and make sure to accept all Pair and Pair & connect prompts within 5 seconds.

Let us know how it goes!