Hi - Is there a way to turn off emails when marking orders ready

[TreasuerMM]

Hi

When orders are marked "ready" is there anyway we can turn off the system sending an email to the customers?  We offer pick up only at certain times and don't want to have an email go when we mark it ready.  I have searched everywhere but cant see where I can turn it off.  We are a basketball club with set pick up times so dont want to confuse anyone.  Thanks

[Lou8 · Accepted solution]

Hi @TreasuerMM, thanks for posting and apologies for the delayed response.

You can disable email notifications that alert customer their order is ready from the Online Overview Page:

1. On the left-side menu, go to Communications
2. Then Email and Texts Alert
3. Scroll down to Email Notifications and toggle off "Email customer when their order is ready or shipped"

Let me know if you have any questions 🙂.

[TreasuerMM]

Thanks for the reply I did manage to find it eventually and tested and works perfectly.  I don't have those options as above but i found it in the accounts and settings area, fulfilment and pick up and then edit and I was able to toggle off there if its helps anyone else.  I don't have communications as an option on the left side menu.  Thank you foe the reply though.