Contacting Square

[grahamj]

How do I contact Square on the telephone in Australia. I need to talk to someone as i have set up something wrong on my account and I need someone to look at it and talk me through the changes needed to get this working I have been trying for 4 days HELP

[Arie]

Hi @grahamj,

Thanks for getting in touch and sorry to hear about the trouble setting up your account. You can reach our friendly support team on 1800 760 137, and our lines are open Monday-Friday, 9am-5pm Melbourne time. 

Please let us know how you go!
 

[HM4M]

Getting them to answer is clearly the trick

[chefranjansingh]

I have a situation with the a/c as well and i cant reach anyone as i dont haave a customer no. is there any way to talk to a person as i got a large amount stuck in balance. But we cant login to update the payment details.

[chefranjansingh]

Ho Arie

i really need to talk to someone who can help us login and update our payment details. the money is large and sitting there for over a month now.

[Arie]

Hi @chefranjansingh,

Sorry to hear about the trouble! 

What issues are you having signing in? You can set a new password if you're currently locked out of your account via the sign-in page by clicking "forgot password".  Your bank details can be updated under Account & Settings > Business Information > Bank Accounts once you've signed in. 

It's also possible that there is an outstanding information request form, which you'd be able to see via your dashboard when signed in. We temporarily suspend transfers to linked bank accounts until the review is resolved, which generally happens within two business days. 

Our local support team can be reached without the need for a customer code from Monday - Friday, 9am-5pm Melbourne time on 1800 760 137. 

 

[Courthouse1]

So you ring and they text you a mesage back with a link for a chat, but not in person. Meant to be more customer efficient. 100 percent not more efficient.  It's more time consuming and frustrating.