Bulk update unit costs via import

[MN3]

Hi. 

I have hundreds of items that need their Unit Costs updated. This article says we should be able to export the item library, enter new values in a column called 'New Unit Cost', and then import the file so they are all updated. ( "https://squareup.com/help/au/en/article/5966-item-library-and-unit-cost-management" ). However when we export our item library, there is no column called 'New Unit Cost' in the export file. 

There is a 'Unit Cost' column, should I just update all the values in there and then import?

And to update all the prices at them same time I update them all in the 'Price' column then import?

Thanks.

[Laurie_]

Hey there @MN3,

Thanks for your patience here and for reaching out with your question. I can see it's your first time posting to the Seller Community - welcome! 🤗

Huh, this is certainly strange! Can I confirm you are currently subscribed to the Square for Retail Plus plan? 

If you are and you still aren't seeing the column referenced in the linked Support Article above, I would strongly suggest reaching out to our Support Team to speak with a Square for Retail specialist who can offer further guidance here.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account

2. Head to our contact page https://squ.re/3AWfZs2

3. Go to "Other", then "I don't see my issue"

4. Click "Message us", "Email us" or "Call Us"

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods.