eGift cards going to spam and/or incorrect e-mail...

[GP82818]

Hello! I'd like to know if it's possible to do a feature request for e-gift cards to have a second field to CONFIRM the recipient e-mail address..

Customers are finding some of the e-cards in their spam and/or also not finding them at all due to incorrect e-mail being added.

I think this would be remedied if there was another option to make sure the buyer inputs the proper e-mail. Thanks in advance!

[_Violet]

Hi @GP82818- Thanks for reaching out to us here on the Square Seller Community to share your suggestion 👋

Unfortunately, we don't have a way to see if the eGift Card email has been sent to the recipient's spam folder. However, we do have a couple of safety nets in place for the instances you're referring to.

1. If the email is incorrect and not a valid email address, we will send an email to the gift card purchaser asking them to correct the email address.

2. Square Sellers can always edit the email address or resend eGift Card emails from the Gift Card section of their Square Dashboard.

I’ve shared your feature request with our Product Team, as they are constantly improving our products based on feedback like this. To learn more about how feature requests work, please see this post from one of our Seller Community Moderators.  In the meantime, keep an eye out for any updates in our Seller Community.

We appreciate your input! 🙂