Square terminal touchscreen not working for pin payments

SH23 · ‎01-20-2023

Hi , the touchscreen for square terminal is not working/ 80% of the time. ive emailed square but no reply yet.

It will not allow customers to put in their pin. (or it dials extra no's.

Breffni · ‎01-20-2023

Hi @SH23, welcome to the Seller Community.

I'm sorry to hear your Register is not working as intended and that you have not heard from our support team just yet.

In this case, we'd likely need a video of the error occurring before sending a replacement customer display. We can't access that here in the Community but I have located your case and requested the agent working with you to follow up as soon as possible.

I understand that your case has been ongoing for some time. To speed up the resolution process, I recommend contacting our support team directly by phone if possible.

The phone number is 1800-90-48-46, Monday to Friday, 9am to 5pm.

Breffni
Community Moderator, Ireland, Square
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