Square For Restaurants - Send open (unpaid) orders to the KDS

PRT2021 · ‎09-20-2022

When testing the native Square KDS I noticed order are only appearing on the tablet once they have been finalised. Being a table service restaurant this does not really follow the sequence of service. We are keen to eliminate paper wastage and capture kitchen performance stats while we are at it. I was wondering if there is any config that can be done to enable this functionality?

Honeycombbread · ‎09-23-2022

On your point of sale's device settings, make sure you have the "open tickets" function turned on. This should add a "send" button to your ticket screen. This will let you save your unpaid tickets and the items should be automatically sent to your KDS even though payment hasn't been finalized yet. If that doesn't work, there might be a setting on your KDS regarding how orders appear that needs to be looked at. Hope that helps!

MayaP · ‎01-12-2023

Hello there @PRT2021

Thank you for bringing this to our attention. Does @Honeycombbread work for you? If not please let us know.

Honeycombbread · ‎01-13-2023

@MayaP We do not work together. Just another user who had the same issue.

MayaP · ‎01-13-2023

Hello,

I apologize, what I meant to say is does the workaround that @Honeycombbread provided, will that work @PRT2021 ? If not please let us know. Thanks again, sorry about the confusion.