Limit items per order

[Mirth]

We would like to have the functionality of limiting items per order / per customer:

Ex:

1) A customer can order X amount of an item per order / per lifetime.

2) An item could be added to the basket for a limited amount. ( Ex Max 3 of the same item in a basket)

Seems to be this is requested a year ago as well.

[BernadetteA]

Hi @Mirth Thanks for posting!

Can you elaborate more on this request? You want to limit the amount of items a customer can add indefinitely? How are you fulfilling your orders? I believe there is an option to limit items that are picked up, but I will need to confirm. 

Any additional information you can provide would be super helpful. Thanks!

[allwhowander]

Hi @BernadetteA I believe @Mirth is looking for an item-level or category-level limitation. Currently, you can only limit the total amount of items (any combination) per order. In other words, you can't say "Maximum of 5 sandwiches" AND "Unlimited bags of chips" simultaneously. The system currently looks at sandwiches and chips as just an item, regardless of prep time and/or specific resources required. If this ever goes to beta, I'd love to participate.

[faheem]

@Mirth - we now have per-order quantity limits available - see here: https://squareup.com/help/us/en/article/7982-manage-square-online-item-settings-from-your-item-libra...

@allwhowander - I think that is a slightly separate feature request from what you described, but as it happens, we are indeed beta testing something like what you described. I'll shoot you an email

[Mirth]

Thank you very much for the follow-up.

Slightly different from what we were originally after, but so glad to see how Square is improving the background.

All the best,

[Mirth]

It is our mistake not to clarify the feature request in detail.

Here are the examples:

1) A customer can order X amount of an item per order / per lifetime.

Customer (A) logs in with their e-mail and can only order item (X) only once.

When A logs in and wants to order item X again, the system recognizes the customer and turns X unavailable for that particular customer. For all other customers, the item is still available.

2) An item could be added to the basket for a limited amount. ( Ex Max 3 of the same item in a basket)

Item has X has a limit order for the basket. Even though the inventory is 100 you can not buy the full inventory and only checkout 3 or 5 or N amount at a time.

Hope this makes the request more clear

Best

[faheem]

@Mirth the per-order quantity limit should function as you've described in (2)

[Mirth]

Thank you! will test that...

[BernadetteA]

Thank you for the update, @faheem 

@Mirth I updated this to Delivered because the second option is available. Since your original post, we have notated that feature requests can only contain one idea at a time. I recommend submitting a new feature request for limiting items for a lifetime per customer as this is a separate request.😊

[allwhowander]

@faheem Thanks for pointing this out, I missed that update. The per-order limit is soooo close to what we need. We need that exact same feature except on a category level ("Max of any 5 items from the PIZZA category.")

[vineetv]

Hello,

   Regarding above update, I don't see a way to limit the quantity for a particular item. Can you please tell me how to do it?

   My use case is: I want to limit the quantity to 1 for digital items (these are ebooks). Right now what happens is customer could accidentally enter higher quantity and get charged more even though there is only 1 deliverable digital file.

Thanks,

Vineet

Status changed to: Delivered

Thank you for the update, @faheem 

@Mirth I updated this to Delivered because the second option is available. Since your original post, we have notated that feature requests can only contain one idea at a time. I recommend submitting a new feature request for limiting items for a lifetime per customer as this is a separate request.😊