Add On / Upsell at checkout on Square Online website to suggest related items

[cmoney]

The title of this thread has been edited from the original: Online Store: Item suggestion

POS Feature request?

Is there an option to have an item tied to another item that when one of those items is added to the cart...the other item would pop up as a suggestion for the employee to mention as an addon / upsell?  

[MsToYourJoy]

Thank you so very much for the update. I'm so excited about the cross-sell feature being available but have tried for the last two days to follow the steps to enable it. Once I follow the link for the Site Editor I just don't see it. Is it being rolled out gradually? Thank you in advance for your help.

Peace & Joy,

Toni

[Valentina]

Let's do a quick walkthrough of how to use the Similar Items feature!

Start by heading to your Square Online overview page > Website > Edit Site:

Click the Page dropdown selector, then scroll to the Item Pages section, and click an item to view the item page.
Here, you'll see an option called Similar Items - if you hover over it, you'll see a toggle option:

You'll want to be sure to toggle this ON, and you can click it to edit the settings.

If you want different text to appear instead of Similar Items - you can customize that!

Just click on the text, and you can edit it:

I hope this helps! 
Please let us know if you have questions ✨

[craftycreations]

I would like this feature too.  Similar items isn't specific enough.  It just links everything in the same category.  On my site, that means hundreds of items, however I would like to be able to link specific items in the same line.  We have a category called fabric.  There are up to 10 items that can be of the same theme and produced by the same company.  There is no way to link these to each other and exclude the other hundreds of fabrics in the category. 

For organization, you also need some updates.  When you have multiple categories, there should be a way to nest them under other categories within a drop down menu to make it much more tidy and easier to navigate for the customer.  It looks pretty messy when they are all visible all the time, and would be much more friendly to navigate if they could make choices to narrow down what they are looking for!  Not everyone wants to search all the time, but browse.

[Jennimaz]

I followed the link to the site editor as well and do not see any of the other options you mention to enable cross selling. 

Thanks

[PlantSellerYEG]

My understanding is that the new features are only available for the "self-ordering" fulfillment option. For pickups, deliveries and shipping, this does not apply. 

[Jennimaz]

But is there no way to specify which items are selected for the similar items?  It just popped up 10 random items that are not in the same category. 

[Jenmac72]

Hi Valentina

Thank you for your directions on how to turn on similar items. 
I see that it shows other items that are the same, but how do we showcase "complimentary" items?

If you sell a bike how do you showcase a helmet rather than more bikes?

Thanks Jen

[MsToYourJoy]

I did it! Thank you Thank you I feel so empowered thanks to you and these step by step instructions!