Youโre very welcome! I completely understand why youโre feeling discouraged. Waiting days between replies only to receive another generic response would test anyoneโs patience.
As far as how their email system works, I donโt know the specifics of Squareโs internal ticketing platform, so I donโt want to speculate. In most support systems, replying to the same email keeps everything together in one conversation for the reviewer, but I canโt say with certainty whether it affects your place in the queue or bumps the ticket to the back.
My personal recommendation would be to avoid sending multiple follow-up replies before they respond, unless you have important new information to add. Some support systems treat each new reply differently, and since we donโt know how Squareโs works internally, itโs probably best to wait for their next response before replying with the clarification we discussed.
I really hope someone takes ownership of your case soon because this doesnโt sound like a situation you can resolve on your end if the information youโre being asked to verify is incorrect from the start.
Please do keep us updated. If youโre comfortable sharing how this gets resolved, it could be incredibly helpful for other sellers who find themselves in the same situation in the future. Wishing you the best, and Iโm hoping your next reply is from a real person who can get this sorted out. ๐ค
Square Champions Expert and member of the Square Champions group. (But NOT a Square employee, just a seller like you) Was my post helpful? Take just a moment to mark it as a solution.
