Square AMEX

I signed up for the Square Credit card offered through AMEX for my business. The benefit is that you get 1% back as free processing on your Square sales with every purchase.  The problem is that when the "free processing" is technically applied, what gets transferred to my bank account is the same amount regardless of the credit being applied or not.  For instance, if a transaction is $220.50, after fees are applied, what gets transferred to my bank account is $214.89.  This amount is the same and does not change even with a credit applied.  I'm not sure what the benefit here is and I've tried calling support and they have no idea what I'm talking about.  need someone to explain this rational further to me, please.  Screen Shot 2025-09-12 at 10.33.38 PM.png

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Square Champion

Thank you for sharing! I wish I could help you. The other credit cards are pretty straightforward. Until the above post, I heard that there was a joint venture in the works but that was it. No details were released then. @abbeyc @marielmt is there a thread for these 2/3 American Express questions? Thank you!

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
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Square Champion

We have a regular AmEx and honestly I LOVE the points and the perks cause I travel enough to make it worth it... I don't get why you aren't getting a credit. So odd!

Dina
Co-Owner Amityville Apothecary
www.shopamityvilleapothecary.com
Instagram | TikTok @AmityvilleApothecary

Podcast: Apothecary After Dark (YouTube & Spotify)
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Square Champion

This is pretty new and there have been a couple of bumps here and there. They have corrected them fairly fast. Now, you get an invitation to join the waitlist. Instead of a mass dump at one period, this is vastly better. We really do have great Mods here. They do care and understand, they do look into your situation not on the board as many forget this is a public forum. They tell them to check their emails. They are doing many jobs and still spend a lot of time on here. 

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
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Community Team

Hi @christiema !

 

Thank you for posting!

 

I'm sorry to hear about the issues you are having with your credit card. I've sent a case over to that team and they should be reaching out to you shortly!

 

We appreciate your patience 😊

Adalynn
Square Loans Team
Sign in and click Mark as Best Answer if my reply answers your question.

This is a service email from Square Financial Services, Inc., a wholly owned subsidiary of Block, Inc. All loans are issued by Square Financial Services, Inc, a Utah-Chartered Industrial Bank, Members FDIC.
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They did reach out but unfortunately the initial email didn't touch on what the above problem has stated.  I have responded and will hopefully hear from her again soon.  Thank you, I appreciate the follow up. 

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Square Champion

Did they ever follow back up with you on this?  Curious as to what the perks were or how long the perks lasted.  (I'm more of a collector of cards than user).  I doubt I personally would ever hold the Square card unless the perks were good.

Dan
CoatingWorx
Square Super Seller
Check out Square support center for additional help.




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