Loan payment refund

[ClearAutoSpa]

I recently made a balloon payment to my square loan to speed up the completion of it. The payment was pulled from my bank account the next day and reflected on my loan account as pending for 5 days. Now there is a new line saying that it’s being refunded. Why is this? 

[MayaP]

Hey there @ClearAutoSpa, to get better insight into why the payment was pulled from your bank account I would speak with Square Capital. They will be able to provide you more details. You can reach them at

1-855-700-6000, squ.re/contactsqsupport.

[Frankotear]

Hi, did it get sorted out? How long did it take?

[Sammie_C]

Hi @ClearAutoSpa!,

Thank you for your post!

We would be happy to take a look!

Our direct Customer Support number is 855-897-1838.

We’re available to speak Monday-Friday, between 7am-5pm PT. If there’s a long hold time, feel free to use the callback option – we’ll save your place in line and call you back when it’s your turn.

Please let us know if you have any other questions!