Is there a delay for my square checking to update the balance after a customer pays an invoice?

I had a customer pay an invoice last night around 11:30pm and it is now 8:30 the next day and the balance does not reflect the transaction in my square checking account. Is there usually such a long delay?

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Square Champion

Hey there @Tyleringram1775.  Unless this was an unusually large invoice payment, which sometimes causes a brief delay, the only reason I can think of is that the customer chose to pay with ACH rather than a credit card.  The ACH system is nothing more than a glorified electronic check that has to work its way through various banking systems before Square actually receives the funds.  The usual time to receive and post ACH payments is around 5 business days.

 

At first I thought that your funds might have been automatically transferred to your local bank account, since it was paid so late.  But, since you said you have Square Checking, that can’t be the issue since Square Checking accounts turn of automatic transfers.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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Thank you, not an unusually large invoice. It was the same amount as a week prior. Still no update to my balance.

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Square Champion

Ok.  Did you look at the transaction to see if they paid it via ACH this time?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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They paid with a debit card

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Square Champion

Ah.  Ok.  I’m out of ideas then.  Your best bet will be to contact Square Support, then.  Sorry I couldn’t help more.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Square Community Moderator

Hi @Tyleringram1775, welcome to the Seller Community.

 

Thank you @TheRealChipA for your input and your knowledge!

 

Hoping your issue has been resolved, but if not, feel to reach out here or to Square Support if you are still having issues with your balance.

Sammie_C
Community Moderator, US, Square
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