Has anyone received a loan offer in 2023?

I'm at 71% and usually see a offer by now (between 65%-70&).

433,383 Views
Message 1 of 1,987
Report
1 Verified Answer
Verified Answer

Re: Has anyone received a loan offer in 2023?

I'm where you are at (minus the actual loan offer part.) Sale are up about 60% over a year ago and processing is up about 65%.  All the other things are in the green.

 

I think most people's frustrations are that it's just not transparent and there isn't a clear goal to strive for. It is also disheartening to just be told the same quotes over and over. It comes across as uncaring and impersonal. Which if that's the case is fine, that should be conveyed to clear up misconceptions and so people don't get their hopes up. It would also come across as more professional to state those things (economy and such) from Square itself. It would let people know where they stand and can make appropriate decisions. 

1,986 REPLIES 1,986

It was for $80k have had bigger loans with square and never had an issue.

2,408 Views
Message 1114 of 1,987
Report
Square Champion

Well today was quarter 1 2024 earning results day for Block/Square.  Square loans up huge again this year.  Amazing.

Square Loans facilitated 129,000 loans totaling $1.32 billion in originations, up 17% year over year.  That's huge with an average of 1,450 loans per Day!  and an average of $10,200 per loan.

So while it may seem like you aren't getting a loan for whatever reason, there are literally over 10,000 loans happening a week.  Personally I think Square even starting to offer loans before the first one is paid off was a complicated decision.  Because once you get the taste at 73% or whatever now you think that is standard.

Best of luck to everyone in your businesses and may your cash registers sing.

3,141 Views
Message 1115 of 1,987
Report
Square Champion

Thank you! I try to tell people what we see here is such a small fraction of actual square businesses that post here. I agree also, usually the first words that they say is "I use to" I understand use too but it hasn't been that way for most (not all) a higher percentage paid back. I actually like it! If I need it or take the offer I'm getting more of that loan instead of paying off  25% of a previous loan. That's again for posting this! 

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
3,075 Views
Message 1116 of 1,987
Report
Square Champion

Yes it is good for people to see that yes there are a few people posting here about loan issues but in the meantime every minute of every day a new loan is started.  That is basically not something that can be comprehended that so many are happening.

129,000 in 91 days (131,040 minutes) so almost exactly 1 loan per minute.

3,037 Views
Message 1117 of 1,987
Report

I've gone 1.5 years without a loan offer. Our revenue went from 120k our first year (we took two small loans with Square) to now on pace for 360k in 2024, 0 chargebacks less than 5 refunds a year, increasing customer list and monthly transactions. We've been provided 0 help or explanation from Square. Same typical automated response. From both email and phone. 

 

Our new office opening in July will not be using Square as they've shown they don't care about us or the processing fee on 500k+ in transactions we have done. 

2,657 Views
Message 1118 of 1,987
Report
Square Champion

Hmm, that's just strange to me? You're the 2nd business I have seen in the last couple of weeks saying the same thing? With the amount of revenue I wouldn't think that less than 5 returns would be the only factor? We have a no return policy so that doesn't help with your situation. When you call are you just getting regular customer service that gives you the typical script or can you get persistent and get to a loan agent or at least that department? After your other loans that you had were you offered any and turned them down? Sorry for so many questions it just seems odd and you are not the first now unfortunately. The other was pretty similar 2/3 yrs no offer, doing roughly 300k a year. I believe if I remember correctly about 12 yrs with square and did 3/4 earlier on in the first few years. They did turn down 4/5 in a row and boom nothing since? Good luck and maybe @Vankalker can suggest something else?

> Square Champions Innovator, Beta Community Member, Square Champion Expert, Square Champion Advisor.
If I helped answer your question hit the best answer. Thank you!
2,643 Views
Message 1119 of 1,987
Report

We also have a no return policy, 80% of our very few refunds are actually Square's fault in the payment plans, where they're charging clients past their billing cycle. (That's a whole different problem) 

 

2022 gross sales 138k 2 loan offers, both paid back in less than 90 days. No offer after Oct 2022. 1 Employee

2023 gross sales  202k 0 loan offers, 0 chargebacks or bad remarks. 2 Employees

2024 on pace for 360k 0 loan offers, 0 chargebacks or bad remarks. 4 Employees 

 

I've called and spoken with their banking department who've said they can't do anything and then (insert square automated message about how loans work). The furthest I've gotten is they've wrote up a report to the loans team who than proceeded to reach out to me via email with the SAME automated message about how Square loans work. 

2,638 Views
Message 1120 of 1,987
Report
Square Champion

Yeah, I think you just keep getting the same answers because they can't go off script and say something different as then that can be used against them or some other thing.    
If you can't get Square loans, I would say the even better option is to try and talk to a few banks about a Line of credit.  It'll be way cheaper in the long run.  I haven't had a loan in over 20 years once we got our RLOC setup.  just hit it and use it for the 15, 20, 60, 90 days you need and pay it back and you only get charged interest for the days you borrowed.  When rates were low we were literally hitting the LOC for 60 days cause it was cheaper than pulling CDs or taking investments out of the market.

2,560 Views
Message 1121 of 1,987
Report

We do have a current LOC with our bank. We used a good chunk of it to fund new equipment purchased in 2024. Hence the main reason for our big jump in revenue for YTD 2024. We are slowly paying it down, but the Square loan would of been a massive boost for our current and new location. Thanks for the reply. 

2,515 Views
Message 1122 of 1,987
Report

@Me2018_ Did your eligibility factors ever come back or are you still on the white ineligible screen?

4,673 Views
Message 1123 of 1,987
Report

I’m still on the white ineligibility screen for a week and half now with continuous transactions and 85% paid 

4,648 Views
Message 1124 of 1,987
Report

Same here. 85% paid as well, consistent transactions and have been on that screen for 2 weeks now.

 

4,639 Views
Message 1125 of 1,987
Report

i'm right there with you all, had been all green and now have been sitting 2 weeks on the white not eligible screen.

4,369 Views
Message 1126 of 1,987
Report

What percent are you paid off?

4,470 Views
Message 1127 of 1,987
Report

This is the longest I been on that white screen

4,442 Views
Message 1128 of 1,987
Report

Me too as far as I know. I don’t know that I’ve ever been on it before.

4,386 Views
Message 1129 of 1,987
Report

Mine keeps going in and out of it. It’s crazy! I’m on my 10th loan at 82% and I have never had this screen before until recently and it will change back then a few days later change again. 

4,298 Views
Message 1130 of 1,987
Report

10th loan for me too and never had this screen before. Mine just switched to that and has stayed like that for 2 weeks now..  86% paid. Consistent transactions etc. so bizarre. Also if you look back in the thread I was told that due to my current account activity square is unable to determine eligibility at this time…Makes zero sense as I would think that being so close to paid in full on loan #10 (many months early as well) and continuing with almost daily transactions they would be able to determine my eligibility from that, as well as from my past history. 😑 so crazy.

4,198 Views
Message 1131 of 1,987
Report

My current loan is 77% paid off in 7 months, with Square indicating the next offer will be $10k. It is definitely taking longer to receive an offer this time. I read several questions and answers and it seems like the threshold to receive $10k may be a little harder, besides what Square offers as a guide to increase eligibility (all green checks). Has any business received a $10k loan offer, and if so how long did it take after paying off your existing loan?

4,838 Views
Message 1132 of 1,987
Report
Square Champion

Hi @Conciergenurse.  First, I think you might be misreading the “Your next loan” page.  Square never indicates what your next loan offer might be until they make the actual offer.  The eligibility page DOES indicate when you hit the $10k card processing milestone, as well as indicating whether or not they estimate that your Greg’s payment volume (GPV) is going to be over $10k for the next year.  Neither of these numbers, however, is an indication of a loan offer.

 

As to the rest of your questions, I’ve had a couple of $10k+ offers, including the one I am paying off now.  :They always coincided with periods of time when my credit card processing volume was very high.  Square will only offer you a loan amount that they are comfortable that you can pay off (at current card processing volume) over 12-18 months.  That usually requires having a solid track record of consistent processing volume.

 

Lastly, I’ve been reading a number of posts lately from people who are paying off loans and then waiting for a while for new offers to come.  In a way that is not a surprise.  With the current economic environment all lenders are cutting back on how much they are exposing themselves to in the way of loan risk.  Square hasn’t said anything, but I’d imagine that they are being much more conservative about new loan offers as well.

 

Regards,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
4,748 Views
Message 1133 of 1,987
Report

94% paid off then received an offer for 12,450 just last week

4,661 Views
Message 1134 of 1,987
Report