Capital Renewal

[phoneguy1617]

Hi. I am currently 83% paid off on my 3rd square loan. I have read that many receive a renewal offer at 60% and 80% percent. I am looking to expand. I could really use this for inventory. Could anyone let me know why I have not received another loan offer. Thanks so very much.

[GlassJudy]

Square does not release their algorithm for determining who gets a loan offer, or when they may get it.  If you want to pursue this, you'll need to contact Square Support directly:

You'll need your customer code to call.  Follow the instructions below on how to get it.

Go to Square's support page.

Click “More”

Click "I don't see my issue"

Click "Call Support"

Write down your Customer Code

Call 1  855  700  6000

[phoneguy1617]

Thank you!!

[Helen]

Ohh, understood! It looks like you're getting the hang of it now 😊 but you can learn how to navigate the Community if you check out the posts on this board: How to use the Community!

[phoneguy1617]

Lol.😀😀Sure will take a look @Helen. Thank you for all your help.

[Helen]

Hello @phoneguy1617! We're not able to answer account specific questions here in the Community so do call as suggested by GlassDale. There is additional information in the Support Center: Not Your First Capital Plan.

Also, we're glad to have you here in the Community but please remember not to post the same question on multiple threads. 

[phoneguy1617]

Thank you Helen. I was having a hard time creating a NEW TREAD. Thanks alot. 

[Gam1]

@phoneguy1617 did you eventually get a loan?

[phoneguy1617]

Hi @Gam1 no I did not. I would love for someone at square to take a look at my account and to see why with 4 successful paid off loans and a INCREASE in sales why no loan offer after being paid off for 6+ months . 

[Gam1]

@phoneguy1617 that is odd.  Maybe they're not loaning as much as they used to.