85% paid off all green and still no offer, does any know what's going on
Hi @Arminius !
Appreciate you taking the time to post.
New offers are not automatically extended when a certain percentage of an existing loan is repaid, but your business may become eligible for a new offer when your existing plan is closer to being repaid. We can’t guarantee a loan offer even if the key factors displayed on the eligibility page show all “Good.”
We will continue to review your account daily for loan eligibility. If you become eligible, you’ll be notified directly on your Square Dashboard and through email.
Hope that helps, please feel free to reach out to us directly if you have any other questions!
Hi @Deliman!
Appreciate you taking the time to post.
There are many factors that may affect your eligibility, and accounts are evaluated as a whole.
You may view your eligibility page by navigating to the Loans tab on your Square Dashboard. This page was built to help our sellers gain insight into the status of their Square Loans eligibility by taking your business’s real time data and comparing it to key factors that determine eligibility.
If you have any question please contact our Canadian Loans Support team directly at 888-800-5333.
We appreciate you reaching out and hope this helps!
Received my offer at 78% on Saturday. As bad as I wanted to wait; this has been a slow and brutal winter and I need to rebuild. Hopefully with the new inventory, this will be paid in no time. It was only a $1000 increase but I’ll gladly accept it.
Hi @ianssoph !
Thanks for posting on the Seller Community.
You can connect your primary business bank account with Plaid, and we’ll only use this data to improve future offers. Connecting a bank or multiple banks is optional and will not affect your current eligibility status. Our system will still continue to monitor accounts for eligibility as it has done so in the past.
Hope that helps, please feel free to reach out to us directly if you have any other questions!
Thank you for your help on this thread, @Twpchair! ❤️
It sounded like you were newer to loans. It's so hard to try and make a guess on it with the first few loans especially. Besides me telling you there are no guarantees of if or when the next offer might come. The difficult part is Square and the algorithm trying to figure out your processing pattern. With any new account, you have to start somewhere. The algorithm is a tremendous help for us to use but it's not a guarantee of an offer nor is it a bust if something needs work. Square takes into account your whole profile. Time with Square, previous loans are huge. All the good signs. Increase in sales, volume of swipes, and new customers. The algorithm is doing its job and crunching numbers and recording data. It does look at your account daily. If you can help it increase sales or boost the number of swipes maybe that might trigger it to take a 2nd look at your account. That's just a wild guess. Something has to! Good luck and Keep us posted ok.
Yes, I understood you. It transfers over the next day. Now, when you go to make your loan payment it takes 7-10 business days to process. Once it is cleared you are eligible to update and go back into the algorithm. If or when, with no guarantees, it's hard to say. The last time I paid off a loan in the upper 80s to low 90s, I was 14 days (federal holiday) fell in there to process the payment and clear through the system. Then it took 2 days to go back into the algorithm. Through this process, I was already paid off from sales. Before paying off your loan double-check to make sure you don't have any offers. If you do it will cancel it out during this process. Good luck with your journey!
Thanks for posting on the Seller Community.
While you are not currently eligible for an offer, your account is automatically reviewed daily to determine eligibility. New offers are not automatically extended when a certain percentage of an existing loan is repaid, offers are based on many factors, including, but not limited to, your current payment processing volume, your customer mix, and your Square account history.
Feel free to reach out to us directly if you have any additional questions!
I have seen the waiting list and I believe it is new. I mentioned in another thread (or this one?) that it doesn't surprise me. I can't speak to Square's rationale, but remember this IS an American Express card. I'd imagine that Amex's agreement with Square calls for a rigorous vetting process since that is how they handle their own company-issued cards. I've not seen much chatter about this on this board, though. Like you said, it is a new product. It has been tested and rolled out slowly and carefully and, honestly, that gives me some hope that it is ready for prime time. One last thing -- given the very rocky economic outlook, a waitlist seems like a wise plan on Square's and Amex's part. The last thing any of them (or any of us who depend on the financial stability of Square) want or need is a mountain of uncollectible card debt on Square's balance sheet next year. Better safe, than sorry.
I don't know what you mean by is that a good thing, @Paulynne.. Yes, it's a good thing that Square is continuing to expand their financial offerings to its sellers. But if you are asking if it's a good indication that you, personally, might qualify for a card, there is absolutely no way to guarantee that. Take it at face value -- there is a new card option being offered, there is a waitlist, you joined it and were told you'd hear back. Those are facts. Beyond that, looking into our crystal balls is not wise or productive.
Congratulations!!!! Thank you for posting! It does help others see that they are still lending. For the most part, it has been trending higher. Congratulations again!
This is one strange time that’s for sure! I have seen from 57% to a few weeks after completely paid. I don’t remember this much of a variance. All you can do is check the dashboard every day and keep processing those cards! Good luck.
There are a few that pop in around the high 50s low 60s. 3 loans is a tough one really. The algorithm is collecting data and crunching numbers to get you an offer that will come close to last 18 mths, my first loan before metrics the first 3 were 2k, 1,500.00 and 3k after that as I grew so did my offers. Hopefully, now with the algorithm it will speed up the offers and the dollar amount, good luck to you!
Your 3rd loan is where you are building a relationship with Square, and they and the algorithm are getting the data from your processing. It’s been years since those days. I do remember, along with others who are currently posting as well. 1-3, #4 loan seems to be about the timeframe that my loans started to adjust to match my processing. The metrics are a great tool for us, but they are not a guaranteed all green and loan time. The biggest thing with Square is your history, time with Square, and prior loans. All of those are taken into account. It’s been pretty tight for most in general, so the best thing you can do and everyone is continue to swipe every day, increase the amount of the $ swipe, new customers vs. return customers, and no negatives if you can help it. Growth is key right now for an increase, and that’s never guaranteed either. Square is looking for good, solid, and growing businesses vs. just making it from loan to loan type thing. I am not directing any of this towards you or your business, just in general and for everyone. I looked back years and years ago; loan 4 and 5 took a good jump for myself. From there, as I grew, so did my offers. Good luck, and keep swiping as much as you can.
I guess my prediction is wrong....
I am now at 100% paid with zero offers.
On Saturday morning I was at 97% paid, and then they randomly put on a service credit for $1600 that made my account 100% paid in full. I was asking what the service credit was and why I got it, and no official response until today...
... The person I talked with didn't know why I had a credit. They said they had to escalate it to the next level to get a firm answer.
I called in a second time as I wasn't quite satisfied with that response. I asked if this service credit is going to affect my eligibility at all and the response I got was "yes".."it's considered a prepayment and will have an effect on your standing".
WTF????
I didn't ask for this credit nor did I authorize them to apply this so-called credit to my loan. Why should I be penalized for getting a credit?
I'm absolutely not happy anymore. I don't need the loan by any means, but we always use the loan as an investment into our business. It is always grateful when we do get the offers. But to be penalized because I get a credit on my account makes absolutely no sense. Unimpressed.
Did they ever say why now, or what it was it was exactly for? You are correct by adding it as a “payment” it adds 10 business days to clear and once that is done 1-2 days to get back into the algorithm. I learned the hard way 1x by paying off a loan in the 90s when 2 days of sales would have taken care of it. Now, I only pay back on it in the 50% off range. Unfortunately, you didn’t have much of a choice. Hopefully this will get pushed through. Good luck to you!
They still have not sent an email or contacyt me to say exactly what that credit was for. That's the part that's bothering me the most.
To Give me a credit this late in the game for absolutely no reason makes absolutely no sense to me
Without getting to the right person in the loans department all I can do is guess like you? I know metrics have been running slow, loan payments for a bit last month were also behind. I had myself 4 hit at one time, same with my square savings. This has been addressed and seems to be updating every night. Did you have any equipment payments, savings that applied to your loan? I would definitely think if they applied over a 1k into your account and towards your balance they would have sent an email or to contact support for further information. It’s great that they refunded you for something but the timing at your percentage paid back just put you back for an update. I really do hope you don’t have to wait the full time.
Our equipment is at least 6 years old and pretty much outdated lol. I've looked at the loan payments, and they've done a couple of loan payments refunds (totalling under $10), but nothing sticks out where I would get a $1660 credit.
I've looked at the merchant processing fees that we've paid since the beginning of this loan, and they seem correct
So yeah, this $1660 credit is making no sense, and the only response I'm getting is "we will escalate to the next department for an answer" and getting absolutely no answer when it comes to "why"
But to get a response that this credit is negatively impacting my potential for a future offer has angered me.
Got a firm response after 6 tries. They said it was an overpayment of previous loans.
I was very satisfied with the outcome as to why I had this credit. She assured me this credit will have no negative effect on future loan potential....even though her colleagues said it would. She was quite helpful. She even said my stats looked "great".
Now officially 100% paid after 5 days....let's keep our fingers crossed for a loan so I can invest and grow!
Perfect! I am so glad to hear that you 1 figured it out and 2 it won't hold you back. Back in the algorithm for you!!! Good luck and thanks for the update!
Been so busy at the shop I haven’t been able to check in, but unfortunately these chargebacks I get are insane, i had a very very hard customer to deal with, after I fixed his car I refused his next service cause he just kept adding on and adding on and adding on, WITH NO MONEY. He than files a dispute, either way I filed a small claims civil court, I refuse to lose this chargeback after he received a brand new transmission, this is my second chargeback I lost the first one with the whole stolen credit card ordeal, now this one I refuse to lose. Any how my whole loan thing disappeared it doesn’t show me the stats any more, just says your not business isn’t available for a loan. Did square take that out or did my dispute have something to do with it?
I believe they are revamping it. It might disappear and reappear a few times. I lost mine for a few days and then it was back. The metrics are a great tool for us to use to compare stats, sales, etc. It really wasn't intended to be used as a loan guide. Unfortunately, many thought all green 75% paid off, and nothing. I looked at my metrics just about every day. I hope they keep them. I am so sorry about the chargebacks. It's hard, and I feel at times some customers do this as a part-time job disputing charges or work that was done. It is a killer for small business owners.
Hi @Mpechlys
Thanks for taking the time to reach out to us.
My apologies to hear about your recent experience with customer dissputes, i've just sent an email following up,
f you have any other questions, please feel free to contact us directly!
Are people seeing loans given out
I’m at 87% percent with no new loan. All my metrics are in green so I guess not
Hi @Jose22282
Thanks for posting on the Seller Community.
Currently, offer eligibility is based on payment processing data, which means eligibility can change as frequently as your business does. Loan processing data includes your processing volume and your processing history, such as failed debits, chargeback history, and changes to your processing behavior, among other factors.
We can’t guarantee a loan offer even if the key factors displayed on the eligibility page show all “Good.”
Don’t hesitate to contact us directly if you have further questions or concerns.
It's been pretty quiet honestly, but yes, here and there someone will chime in. It's also summertime and honestly not as many people get on here to post “I just got an offer” Everyone seems to be busy and just don't post either.
Yes I noticed the same thing it’s been very quiet lately. Hopefully the loans start picking up. Maybe all the people that were waiting on loans have finally got theirs
I see a lot of them have gone now since they received one. A new bunch always comes through for the journey.
Are there certain days loans go out? Maybe it’s slow because it’s the last day of the month
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