1% ACH fee applied to my square checking account

[fangtastic]

I recently migrated from Stripe to Square because Square mentioned a 0% transaction fee if payments are deposited directly into Square Checking. I opened a Square Checking account and did not link any external bank account to it, but I was still charged 1% on each transaction. I called customer service for more than 5 hours, but nobody seemed to know why I was being charged or how to fix it. I also emailed their supervisor twice but never received a response.
Is this misleading information? Does this 0% fee actually exist? Has anyone successfully had the 1% fee waived by using Square Checking?

I’m very disappointed with the customer service and the attitude I’ve received. I’m now considering switching to another payment platform. I’d really appreciate any advice or feedback from anyone who has had a similar experience.

[saf]

I'm on the same boat, the frustration of opening a bank account (with nice "benefits", but a terrible interface) with fake promises. 

I also have opened several support tickets regarding this. It clearly states $0 Fees for ACH deposits into Square Checking Account. They still charge the 1%

Support kicks it around to other teams, they do not respond, they completely ignore your issue. I've provided very detailed information and reference links to where it states zero fees. Case gets closed or goes cold after a completely irrelevant response. 

If we get enough people, me may get a class action here. lol. 

I'm also disappointed in Square, specially the fake promises. I've been using it for 7 years. I think its finally time to look elsewhere.