Terminal and Appointments

[zyawnis]

I just purchased the terminal to find that my appointments doesn't connect to it, not even if I add it as a device to my laptop. The whole reason bought it was to have a separate system from my phone when my Salon manager takes payments. Now to have to go in my laptop, transfer over ticket prices is a pain. Especially when it's already been done by making the appointment. This was my main reason for getting it. I don't need a whole register system, this was the perfect size to go along with my laptop. I feel as though I've just wasted $300 for something that the little chip reader does better. Will there be an update soon? if not am I able to return it?

[#2]

Hi @zyawnis - Thank you for reaching out to us here in the Square Seller Community.

Correct, at this time, Square Terminal isn’t compatible with Square Appointments. We do not currently have an ETA for this integration. Keep an eye out for an announcement for this feature update!

In the meantime, as a workaround, open tickets do sync between the Appointments app and Square Terminal. This means you could create a ticket from the Appointments app, open the same ticket on Square Terminal and tap Charge to complete the payment.

If you would like to return your Square Terminal, we do offer a 30-day, risk-free return policy on all hardware purchased from Square Shop. To return your hardware, please follow the instructions here.

[zyawnis]

I  bought the terminal thinking my salon manager could check out clients' appointments without having to re-enter each service. You would think they would easily transfer like the chip reader. As it is right now for my client to check out I need to either give my phone up so they can checkout from appointments, take a payment manually (which cost more) on my laptop, or re-enter all the appointment information on the terminal. Why doesn't each device work across all device types since we are using all of square systems? This is really disappointing? Am I able to return the device? 

[_Violet]

Hi @zyawnis - Thank you for reaching out to us here in the Square Seller Community.

Correct, at this time, Square Terminal isn’t compatible with Square Appointments. We do not currently have an ETA for this integration. Keep an eye out for an announcement for this feature update!

In the meantime, as a workaround, open tickets do sync between the Appointments app and Square Terminal. This means you could create a ticket from the Appointments app, open the same ticket on Square Terminal and tap Charge to complete the payment.

If you would like to return your Square Terminal, we do offer a 30-day, risk-free return policy on all hardware purchased from Square Shop. To return your hardware, please follow the instructions here.