Shipping Label - Integrate with Royal Mail Click and Drop

[Jools]

Royal Mail supports integration with various online stores and marketplaces

Integration with Square would be great so that shipping labels could be automatically created, and postage paid

https://www.royalmail.com/sites/default/files/click-how-to-guide.pdf

https://personal.help.royalmail.com/app/answers/detail/a_id/11716/~/click-%26-drop---connect-your-ch...

Regards

Jools

[#2]

Hello everyone, this is Alex from the Square Online product team. We know how frustrating it is to have been told that a Royal Mail Click & Drop integration is on the roadmap for two years, and we're sorry that we haven't yet been able to launch this for you. Behind the scenes, we're in the process of making some fundamental changes to our shipping product, so we decided to build all shipping carrier integrations (not just Royal Mail) in a way that aligns with our long term strategy. This will take us time to fully execute. We also understand that you have to make decisions about how to operate your business, and that an expectation of a Royal Mail integration has been a key factor in choosing to continue using Square. Unfortunately, we don't have a concrete update that we can share with you on our plans or timeline for this today, but we'll be sure to post in this thread when our beta is ready for you. 

[tranguyen]

Hi @signature_home, thanks for checking in on this! Right now, I don't have a concrete update to share yet as our team are still working to develop this feature and ensure that it's working as we needed. 

[Hhibbard3D]

I get that but the whole of the UK has been asking for this for awhile it’s abit silly most of the others have this as a basic standard you’ve been Saying soon for a few years!

[Hhibbard3D]

Is there a quick way just to print order number name and address to the printer Eg a label printer hooked up to the computer 

[SGM1]

@tranguyen 

Do square understand how damaging the "our team are still working to develop this feature" statment is when threads have run for months and years. You really need a different approach as it is clear that this and many other feature requests are not anywhere near the top of the list for implementation.

It is understandable that you cannot do everything.

It is also clear that there is far more activity in the US which is presumably a much bigger market for you.

I would much prefer a blunt we are unable to implement this at the present time or a realistic our lead time is 2 years.

At least then users can make an informed decision and Square would build the trust of users.

[OneStopFilmShop]

It's generally ill-advised to transport customer data using IFTTT or similar external automation services. It's an added thing to write out in your privacy policy which could deter customers and the added question of can you trust it? 

[TheSpell]

I keep hoping we'll get Royal Mail integration any day now and am suffering through in the meantime, but as business grows copying and pasting every order into Click&Drop is getting silly, and though I'm loath to start over on a new platform (or at this point just stick with Etsy because this is crazy) these 'your call is important to us' replies for the past year+ aren't filling me with confidence. As others have said, other online platforms feed through automatically within half an hour of the order being placed, whereas my actual website - where I pay monthly fees for... something - requires me to copy and paste every little bit of detail for each order to get the label created. 

I appreciate that there's an order of priority on projects. I do find it hard to believe though that literally being able to post out orders efficiently wouldn't be a higher priority if this were an issue in the US. Click&Drop integration is basic level functionality for UK based businesses guys. Please. I get that you're trying to avoid the probable mass-exodus of UK users that will come from an announcement that this is years off, but if you could manage our expectations a bit here I know everyone would appreciate being able to make informed decisions for their businesses.

[OneStopFilmShop]

you dont have to manually copy and paste orders. if you download RM click and drop windows app you can just export a csv every time you get an order into a special folder and itll copy the fields across for you. hope this helps

[doc_choc]

We cut and paste orders from Square online to Click and Drop, it is 'very' time consuming and prone to errors also (from experience, costing us money and making us look dad in front of customers). We are on the NOTHS platform, the data (order number, contact details and delivery address) just flows straight from NOTHS orders to the Click and Drop automatically upon accepting the order on NOTHS. Once we assign a weight and service to the order, in the click and drop we print the dispatch label which sets the status to dispatch in C&D and automatically fires the tracking number back to NOTHS which is then emailed to the customer. I can fulfil 10 orders on NOTHS in the time it takes me to do one on Square Online. Its is very frustrating as there is no other way to print out shipping labels on Square Online apart from using the shipping companies they have integrations with in the US. We also use another platform, we made the recommendation of integrating with Click and Drop, which they did in less and two weeks, speaking with them it is a pretty straight forward thing to do, even, dare I say it 😬 Shopify has an integration with the Royal Mail Click and Drop system. I'm sure Square do not want to be left behind when their competition are identifying these crucial opportunities. 

[doc_choc]

We have tried this but it has its challenges and this day and age it about being slick and integrating systems to minimise errors and maximise customer satisfaction. When you are doing 100's of orders a day, you don't want to be downloading spreadsheets, mapping, cutting and pasting tracking back in to Square online, particularly in peek season. Takes a lot of time and open to errors.

[TheSpell]

It's definitely not a difficult thing to do, nor should it take long at all. This definitely has not been 'in process' all this time. It seems as if they're a bit hung up on 'looking at options' when Click & Drop is definitely the most used and most suitable for the huge majority of small businesses. I think that's different in the US from speaking to friends there, and that they use a variety of couriers far more. Given that every other platform (even the awful ones) have caught on to the fact the C&D is crucial in the UK though, you'd think it would stick by now 😕