Shipping Label - Integrate with Royal Mail Click and Drop

[Jools]

Royal Mail supports integration with various online stores and marketplaces

Integration with Square would be great so that shipping labels could be automatically created, and postage paid

https://www.royalmail.com/sites/default/files/click-how-to-guide.pdf

https://personal.help.royalmail.com/app/answers/detail/a_id/11716/~/click-%26-drop---connect-your-ch...

Regards

Jools

[#2]

Hello everyone, this is Alex from the Square Online product team. We know how frustrating it is to have been told that a Royal Mail Click & Drop integration is on the roadmap for two years, and we're sorry that we haven't yet been able to launch this for you. Behind the scenes, we're in the process of making some fundamental changes to our shipping product, so we decided to build all shipping carrier integrations (not just Royal Mail) in a way that aligns with our long term strategy. This will take us time to fully execute. We also understand that you have to make decisions about how to operate your business, and that an expectation of a Royal Mail integration has been a key factor in choosing to continue using Square. Unfortunately, we don't have a concrete update that we can share with you on our plans or timeline for this today, but we'll be sure to post in this thread when our beta is ready for you. 

[tonydow]

On what basis do you think “the frustrations for Square Online are being heard and that Square Online has a plan it’s working on to help address these”. We have had statements over the last years saying it is being worked on and is imminent which have come to nothing.

[doc_choc]

I must admit this has been rumbling on for sometime, frustrating and mildly entertaining but it would be nice to see some forward movement if it’s going to happen. I’m not really sure what the behind the scenes process is in prioritising projects, but I bet Square have a stack of requests in the pipeline, so I don’t envy the Square team this. I’m sure there must be a process, it may be perhaps that the integration is not considered a priority or a necessary requirement for Square. I would say though if Square is to remain competitive it needs to look towards its competitors to see where they are currently taking their products, dare I say they are integrated! 😲

[tonydow]

Hi. Your code looks awesome (to a non programmer apart from COBOL many years ago). I think Square should hire you! For context - is this a suggestion on how Square could implement the integration or something standalone that others could use. Thanks

[Hhibbard3D]

Thank you got a few variations of the code as-well wil upload to GitHub  I was thinking using a pi to connect to squareup Pull the customer order number to a computer let’s say a pi and the pi pushes it to Royal Mail click and drop etc  or auto export the csv and do the same 

[tonydow]

That sounds god but I must admit I don’t know the first thing about pulling and pushing to/from a pi. How / when would you see this code being triggered?

[doc_choc]

Hi all @tonydow @Jools @Hhibbard3D @TheSpell @tariqc 

Royal Mail are having a virtual meet. Might be worth sitting on to see if they can help out/work with us on this?

Shape the Future of Click and Drop: Join Our Virtual Meeting

Dear valued Click and Drop customer,

We would like to invite you to a virtual meeting where we will be discussing the features you love about Click and Drop, the features you think are missing, and the features you would like to see in the future.

This is a unique opportunity to share your thoughts and ideas directly with our development team and help shape the future of the software. 

However, please note that we have a limited capacity of 50 customers, and attendance will be on a first-come, first-serve basis. The meeting is expected to last between 1-2 hours and will take place on the 18th of April between 14:00-16:00. We encourage you to prepare any questions or suggestions you may have beforehand to ensure that we can address them during the session.

If you are interested in attending and securing your spot, please RSVP to [email protected] by the 7th of April. We will provide you with the virtual meeting details and any additional information you may need.

Thank you for being a valuable Click and Drop customer, and we look forward to hearing your feedback.

Best regards,

Click and Drop Development Team

[tonydow]

It is now almost a year since the last post regarding Click & Drop Integration and still no sign of any movement on this.

[Lou8]

Hi @tonydow, thank you for posting.

I don't have more details to provide or a timeline to share at this stage, but I'll make sure to update you if the feature becomes available. 

In the meantime, our integrated partners Shippo and EasyShip can both connect with Royal Mail to help with the shipping process.  You'll find these partners on our Square App Marketplace.

Let me know if you have any other questions.

[SGM1]

@Lou8 

Please don't raise those integrations again! They do not do what we need!

Royal mail has a click and drop system linked which can also link to business accounts held with them.

This is a free system we only pay for postage and as a business account holder at a discounted rate.

@tonydow 

I don't think we will ever get this as it does not link to a paid app which is all Square seem to be interested in.

A shame as the core system is good.

I have never seen anything come from these forums unless it is something they want to do!

We waited for months / years when this was first raised to have them go here's a partner app rather than link direct to royal mail which by all accounts is not difficult.

[Lou8]

Hi @SGM1,

I understand your frustration, and we're here to help in any way that we can.

While I appreciate that the integrations with Shippo and EasyShip don't work for your business, they might suit other sellers. 

Implementing new features can be a complex process that involves a lot of work and coordination across different teams. The engineering team must ensure that the new feature is technically feasible and meets all necessary performance and security requirements. There can be external factors which can add extra layers of complexity to the process. 

We will make sure to keep you updated on any future progress related to this feature.

Finally, if you have a moment, I kindly ask that you review our Community Etiquette Guidelines again to help us maintain a productive conversation.