Shipping Label - Integrate with Royal Mail Click and Drop

[Jools]

Royal Mail supports integration with various online stores and marketplaces

Integration with Square would be great so that shipping labels could be automatically created, and postage paid

https://www.royalmail.com/sites/default/files/click-how-to-guide.pdf

https://personal.help.royalmail.com/app/answers/detail/a_id/11716/~/click-%26-drop---connect-your-ch...

Regards

Jools

[#2]

Hello everyone, this is Alex from the Square Online product team. We know how frustrating it is to have been told that a Royal Mail Click & Drop integration is on the roadmap for two years, and we're sorry that we haven't yet been able to launch this for you. Behind the scenes, we're in the process of making some fundamental changes to our shipping product, so we decided to build all shipping carrier integrations (not just Royal Mail) in a way that aligns with our long term strategy. This will take us time to fully execute. We also understand that you have to make decisions about how to operate your business, and that an expectation of a Royal Mail integration has been a key factor in choosing to continue using Square. Unfortunately, we don't have a concrete update that we can share with you on our plans or timeline for this today, but we'll be sure to post in this thread when our beta is ready for you. 

[Ria]

It will be my pleasure 😊👍

[tariqc]

its the same response as always - don`t expect this feature anytime soon if at all - my honest experienced opinion - how can a service (royalmail ) that provides ALL of its api and developer sdks to allow anyone to integrate with their platform not be easily added to ecom by square / weebly? simple answer = because its free and there is no margin or profit in it for Square

If we had access to webhooks / api library on ecom by square - I could , its not rocket science and you do not have t reinvent the wheel

Anyone within Square if you are reading this - there is no shame in getting outside help, contact the folks at woocommerce or another platform, get your self an automation engineer - they will help

FYI:-

https://help.parcel.royalmail.com/hc/en-gb/articles/360011462338

https://api.parcel.royalmail.com/ - a safe set of calls

[tariqc]

FYI:-

https://help.parcel.royalmail.com/hc/en-gb/articles/360011462338

https://api.parcel.royalmail.com/ - a safe set of calls

[SGM1]

@Ria 

Unfortunately your offer proves how little anyone at square cares about us as users!

This request has been acknowledged by square employees multiple times and the last solution after months of promises was another paid integration with yet another app. As others have said lazy and all about revenue! Not good when Royal mail offers free integration.

Square have a good base platform but meaningful development is nonexistent and there is no point in these continued meaningless responses as this is not the first thread where nothing has happened in over a year.

Customer service is king, square have a long way to go. Currently little or no incentive to expand or pay more when the basics are missing or flawed.

[doc_choc]

Royal Mail Integrations might be a little late now for this season unless it happens in the next week. I think our management team as I am sure many other online retail companies using Square have lost confidence in Square to listen to their customers here in the UK, showing a lack of innovation and  basic online functionality like integration with Royal Mail shipping, no innovative for gifting functionality a massive missed opportunity, lack of stock management functionality for modified items online, no omni-channel solution for the discounts (POS-Online), poor image resolution for linked items on Newsletters. Squares focus has been far too much on food and drink, and restaurants ordering systems so much so that you have taken your eye off the ball with online retail. Real shame. Unless we have some support from Square or indication of an innovative set of useful tools for Online selling in the pipeline I will be making the recommendation in 2022 that we move platforms to a company that listens and supports its customers. I think many of your customers have had enough now, no more questionnaires no more customer feedback forms, its time for you to refocus and time for some positive action on behalf of Square. 

[alexws]

I understand the frustration on this long standing feature request, and I want to jump in to share some context around our prioritization decisions. The Square Online Shipping Team has been focused on overhauling Square Online's shipping settings to introduce Shipping Profiles, which allow you to set shipping rates on the item level -- this has been our top shipping-related feature request globally since we launched Square Online. With Shipping Profiles now available to all of our sellers around the world, we've started building integrated shipping label functionality in the countries that don't yet have it, and the UK is at the top of our list. Integrations like this take time and I'm sorry that we will not be able to deliver this ahead of the busy holiday season, but please know that we hear you and this project is the Shipping Team's number one priority. We know that fulfilling shipping orders manually is difficult work and that we need to make it faster and less tedious for all of you, and I promise that this group here in the Seller Community will be the first to be invited to our beta when it's ready.

Alex

[Andy1981]

Okay, well, it sounds like I'll be going with Shopify. Which is a shame, because I do actually prefer Square because of the easy integration between the hardware and online platform, but it sounds like it's a bit of a nightmare if you want an easy-er life!

[doc_choc]

I think the problem and the frustrations is this was highlighted as an issue over 2 years ago and no movement or willing to support its customers on this. If we don't sign up to one of the couriers on the list which tend to be US supported couriers there is no way to print a shipping label. What's the use of an online sales platform if you can not print even a generic shipping label, let alone one integrated to a courier such as Royal Mail. As much use as a chocolate teapot! Can't even print a gift receipt from the dashboard you have to do through the POS, just very none user friendly. I would challenge a member of Square to attempt to fulfil a single order let alone the volumes we see at Christmas. (if you want to set the order status to 'in progress' you have to do this from the Square dashboard, if you want to print the order you have to tunnel through to deep link to Weebly, if you want to print a gift receipt you have to do this via the POS in the shop with a thermal printer, if you want a shipping label you can't print one, if you use a courier like Royal Mail you need to cut and past the inform over to the Royal Mail Click and Drop, if you want to add tracking to the Square order you have to cut and paste this from the Royal Mail Dashboard and paste back in to the Square Dashboard, we don't even have auto fill for the courier name on the tracking so you have to type this every time. Its crazy yet nobody is even addressing the issues, we like Square and have been supporters of the system for some time but when the basics are not there and your customers are requesting features all the good things Square do are totally negated by not being able to do the above, fulfil an order in a timely fashion. Real shame but it doesn't sound like you will be fixing the basics anytime soon and too many false promises to keep hanging on in the hope that Square revaluates its priorities.  

[signature_home]

Hey @alexws @tranguyen @Ria ,

Any update on the status? I'm presuming we will go through another Christmas without this 😞 

Do you have a project timeline for this feature request! its a well documented, long standing request that I would say 100% of your UK customers are waiting on! 

Can you please provide a date you expect it to BETA release? Surely if Square are actively working on this - then somebody must be able to give us a timescale? The lack of transparency and perceived commitment has made us re-evaluate whether we stay with Square after Christmas - I know others already moved due to this issue already. I want to stay with Square but really need that reciprocating feeling that you want us to stay with you?  I think its time for Square put it's cards on the table and just give us an update?

If it's in your list.... then can you tell us what's above that - can you share your feature roll out plan? I think we would be more than happy to vote on the features that are most important to us so you can re-prioritise the features that really matter to your customers? 

Thanks in advance!

[SGM1]

@alexws @Ria @tranguyen 

I agree with Signature_home more transparency and information on what you are actually working on would go a long way as there are many threads on this Forum that go back months and years with users as frustrated by the lack of response and information as by the issue raised.

Even the response rate to these messages and private messages has being getting longer!

Come on please talk to us.