Shipping Label - Integrate with Royal Mail Click and Drop

[Jools]

Royal Mail supports integration with various online stores and marketplaces

Integration with Square would be great so that shipping labels could be automatically created, and postage paid

https://www.royalmail.com/sites/default/files/click-how-to-guide.pdf

https://personal.help.royalmail.com/app/answers/detail/a_id/11716/~/click-%26-drop---connect-your-ch...

Regards

Jools

[#2]

Hello everyone, this is Alex from the Square Online product team. We know how frustrating it is to have been told that a Royal Mail Click & Drop integration is on the roadmap for two years, and we're sorry that we haven't yet been able to launch this for you. Behind the scenes, we're in the process of making some fundamental changes to our shipping product, so we decided to build all shipping carrier integrations (not just Royal Mail) in a way that aligns with our long term strategy. This will take us time to fully execute. We also understand that you have to make decisions about how to operate your business, and that an expectation of a Royal Mail integration has been a key factor in choosing to continue using Square. Unfortunately, we don't have a concrete update that we can share with you on our plans or timeline for this today, but we'll be sure to post in this thread when our beta is ready for you. 

[doc_choc]

From what I can see it looks like there will be a cost of $29 pm for the basic package. Bit pricey for basic functionality. I'm wondering if there is a better way of doing it?

[tranguyen]

Hey @doc_choc! There should be a free tier as well. I'm so sorry this is taking a while but I'll share everything I have on this thread once I get an update from the team. 

[OneStopFilmShop]

The free tier doesn't include Royal Mail...

[doc_choc]

Thanks for the update, it must be frustrating your side also having to deal with us :), we do understand and just want the best for our little businesses and to help Square succeed also, using our knowledge from the coal face. Re fees, I could only see a free 30 day trial plus paid options. Perhaps something else may appear.  

[doc_choc]

Tra, Just wondering is there a particular reason that SquareUp are using a third party to do the integration and not doing it direct yourself. I see Shopify, Magneto, Square, Woocommerce, OnBuy, KM, Bluepark etc all offer integrations direct, unlimited with no fee. It would be really nice if SquareUp could follow the crowd. 🙂

[SGM1]

@tranguyen 

I agree with @doc_choc Royal mail integration in the uk is normally free. I see on EasyShip it is only available as part of a premium paid plan this really does not work for small businesses trying to keep their costs to a minimum!

Most of us do not want to work with lots of shippers and are just looking for a reliable service from one or two depending on package size and weight.

It seems that squareup are looking to use third parties for extra functionallity rather than writing anything themselves this appears to be leading to increased user costs and issues of ownership when something does not work.

[TheSpell]

I'm Welsh so my loyalties are elsewhere, I won't lie 😂

[TheSpell]

Thanks for getting back to us so quickly, though that's disappointing to hear. Not at all what we've been asking for, but what most of us expected to happen I'm sure. I'll wait to see what the integration is like and the costs involved though before I decide if it's the final nail in the coffin for me personally 😕

[tranguyen]

Thank you for voicing your concerns everyone. I can appreciate your frustration as this is has been ongoing for a while and I do want to make sure we address the feature gap properly. I've reached out to our ECOM & Partnership team again to see what our plans are regarding a direct integration with RoyalMail Click & Drop, rather than through a third-party integration.

While Square endeavour to developing new features and addressing limitations of current features, we also pass feedback to our partnership team so they can look for great opportunities to partner with other companies who specialise in the feature you need. This can give greater flexibility as these companies often have a host other partners they also work with that can easily be added to the integration, and often time, because they have the infrastructure ready, it can be quicker for us to roll these out, providing alternatives while our team work on an in-house solution.

This is all the information I have at the moment, however, I'll be sure to share everything here as I learn more. Thank you for bearing with me. 

[tonydow]

If Easyship turns out to be the chosen solution, I really don’t understand how Square could have got this so wrong. Has anyone ever asked for a solution that uses multiple couriers. And even one that doesn’t include the one courier that everyone is asking for. This is not America