Hey @TheCreamery, thank you for your feedback regarding Loyalty. I will make sure to pass this feedback on to our product teams, as the usability of our products is very important for our products.
Hey again @TheCreamery - unfortunately, we do not have any visibility of Square accounts here on the Community, so I wouldn't be able to trace your previous contacts with us I'm afraid.
I'd recommend giving our customer service team a call again and explaining that you've been waiting for someone to reach back out to you. Our number is 1800 90 48 46. We’re available by phone from Monday to Friday, 9:00 AM to 5:00 PM.
