My Square Terminal does not appear in my hardware settings menu

[huesy]

I am running the Square POS app on an iPad.

It is connected via the hub to the Square Terminal and a printer.

The Square POS app and the Square Terminal are both connected to the same Wi-Fi network.

However, there is no option for "Square Terminal", or even "Customer Display" when I access "More > Settings > Hardware".

Any advice?

[Square間宮-Mamiya]

Hi @huesy , thank you for posting in the Seller Community!

Unfortunately, the connecting Square Terminal to Square Point of Sales function for Customer Display is not available in Japan yet. I'll be sure to send your request about having this functionality over to our Product Liaison Team. We will announce here once it's available. Thank you.
 

[Square間宮-Mamiya]

Hi @huesy , we have the beta test program for connecting Square Terminal to Square Point of Sales. If you're interested in testing, providing feedback, and helping shape this feature, please read this thread (written in Japanese) and comment with "I'm interested!". Thank you!

[huesy]

You are the greatest! Thank you so much for your information 🙂

[bebepain]

Hi There!  I'm having the same issue.  I bought the Terminal thinking I could pair it with the POS app (on Andriod), as per https://squareup.com/help/us/en/article/7428-connect-your-square-terminal-to-spos

If I knew this function isn't available in Japan, I would have bought the cheaper Card Reader instead... Anyhow, if this is a 'coming-soon' feature to the Andriod version, please do let me know.  Otherwise, I would have to return the Terminal and purchase the Reader instead.  Thanks.

[Square間宮-Mamiya]

Hi @bebepain ,

Thank you for your comment! Unfortunately https://squareup.com/help/us/en/article/7428-connect-your-square-terminal-to-spos is a support page for the U.S. and the U.S Square support page would includes contents that is not available in Japan. Also, thank you for your comment on this beta program thread! As you can see there, we are currently running a beta program for it in Japan. Please check your inbox for the DM from our beta program manager.
If you will return your Square Terminal, please visit Square 製品の返品.  Thank you!

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[bebepain]

Many Thanks for the information.  It is very unfortunate that this particular feature isn't enabled in Japan.  I look forward to when this embargo is lifted.