Hello @jazzymom50, welcome to the Seller Community!
This would make for a great feature request for Inventory Management. Currently the date and time of the Inventory adjustment cannot be adjusted or back dated. I'll make sure to pass this feature request along to our Inventory Team!
I recently had to re-upload all my inventory. In so doing, all items now have the same date/time showing under history in the inventory management tab. The problem is, now my items no longer load in the correct order when filtering using "newest" on my website. I need to be able to change the date to reflect the correct day/time when they were actually received. The same problem occurs if any edits are made to the items; it automatically updates the date to the current day/time but just because I edit my inventory does not equate to those items being "new" as they now appear when filtered. Please help!
Hey! Thanks for reaching out. There isn't a way to edit the item's dates of edit as that's a feature set for reporting. As a workaround, you can create a featured item section in your online store and manually add the newer items to that list. Or, you will have to edit and save your items in order of oldest to newest so the date modified for each is in the right order.
AshleyK Community Moderator, Square Sign in and click Mark as Best Answer if my reply answers your question.
You can view the history and adjustments of your inventory. Take a look at this Support Center article for more information. However, there isn't a way to add stock or anything with the option to enter a previous date. It would all have to be done within the View Stock History sectionof the Square Item Library.
I have a tab that was never closed out through Square because a guest decided to pay my business directly with a check, and it was our last event before off season. Upon further inspection, this tab was never closed out, inventory is off and so are the sales. This is a huge problem and I cannot figure out any other way around this. Is there an option to backdate, and if not, why not? I get fraud and scammers are very relevant but this is a giant flaw within Square.
You're correct that there is no way to edit a completed transaction's item details, amount, date, etc.
I want to hear a bit more about your situation - is this still an open ticket that has remained open? Or is it a completed transaction? Could you mark it as paid in cash and then refund it? Then you would get that stock back and it would show accurate sales (minus the refund of course).
Replying to this to bump a request to add the ability to back-date inventory stock updates. Its inconvenient to only be allowed to enter new stock into inventory on the actual day it was received to record it accurately instead of being able to add it in later on and just set the date that it was received.
