Include gift card balance on customer Cards on File

jimmytechsf · ‎12-06-2022

Currently, customers can have an eGift Card in the "cards on file" list. However, there is no indication as to its balance. In order to find that I have to tediously browse through the Gift Card section of the website. Very often I go to fill an order for them and choose the gift card option, only to find that there isn't enough of a balance. It would be REALLY helpful on the customer screen to see the balance in the Cards on File list so I can check them out with fewer steps.

Ria · ‎03-08-2023

Hey @jimmytechsf ! Thank you so much for submitting this Feature Request! I've updated it to the "Open" status. This step in the Feature Request process will be a time in which other sellers can add their use cases to your idea to make it stronger and demonstrate further how much it is needed. Later on, we'll re-visit the most popular feature requests in the "Open for Votes" status and bring them to product teams.
To other sellers that see this feature, please “like” the post and reply with a use case that your business would have. This will help to signal that this feature request is even more important to address.

Ria
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

TheRealChipA · ‎06-18-2023

@Ria I upvoted this. It would also be helpful to be able to select a card from the Gift Cards Detail report and see the balance there, as well. Since not every card (and in fact most cards) are NOT linked to a customer at first, that’s the only foolproof way to be able to see balances. Thanks!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

robinhv23 · ‎06-20-2023

Yes, please! This feature would be a huge help for my business in better serving my customers!